CHILD AND YOUTH WELFARE PROGRAM

ABOUT THE OFFICE

The City Social Welfare and Development Office handles the development of plans, strategies with the approval of the mayor, particularly those concerning social welfare programs and projects.

The office also serves as the frontline of service delivery and provides immediate relief assistance during and in the aftermath of disasters and calamities.

1. CHILD AND YOUTH WELFARE PROGRAM

A. Enrollment in Day Center

Office or Division:	CSWD - DAY CARE SERVICE PROGRAM DIVISION
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	CHILDREN AGES 3 TO 4 YEARS OLD
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Birth Certifcate		Philippine Statistics Office
2. Initial Health Record (Baby Book) ECCD Growth Chart		Hospital, Health Center
3. Accomplished Child’s Profile/ Information Sheet		Day Care Center
4. Parent’s Consent		Day Care Center
5. Barangay Certificate		Respective Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Clients goes to nearest day care center where they are residing	1.1 Day care children ages 3 to 4 years old are given schedule according to age and sessions	This service is FREE of charge	15 minutes	Day Care Centers Teachers; Day Care ECCD Focal Person Head
2. Clients required to submit checklist of requirements
3. Intake/interview by day care teachers, fill up child’s profile and parent’s consent
4. Parents are required to attend the program/ service orientation on scheduled dates on the beginning of school year
TOTAL		None	15 minutes

1. CHILD AND YOUTH WELFARE PROGRAM

B. Home based ECCD cum Supervised Neighborhood Play Program

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C);
Who may avail:	Children below 3 years old
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Birth Certifcate
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Intake/Interview of SNPV Applicant- Parents		This service is FREE of charge	less than 30 minutes	Dhoreen M. Bisnar Social Worker
2. Orientation of SNP Volunteers.			1 day
3. Enrollment of SNP Children to the Home based cum SNP Program (ages 2 years old to 2.9 years old, preferably Pantawid Pamilya Beneficiaries and who’s Day Care Center is not accessible from their residence).
4. Orientation of SNP Children-Parents.
TOTAL			1 day and less than 30 minutes

1. CHILD AND YOUTH WELFARE PROGRAM

C. PETRON TULONG ARAL PROGRAM (Educational Assistance/Special Project)

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Enrolled students
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Birth Certifcate
2. Block Leaders Certification (re residence address)
3. Attend Day Care class
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up application / Child History Form		This service is FREE of charge	15 days including home visitation evaluation and approval.	Flor P. Ilaya Social Worker DSWD-NCR Social Worker
2. Submit required documents
3. Take written examination and interviews from Local Social Worker
4. Validation of NCR Social Worker thru written exam/ interview and home visitation.
TOTAL			15 days

1. CHILD AND YOUTH WELFARE PROGRAM

D. ISSUANCE OF FORM C (Certificate of Indigency) FOR Project TEACH

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Applicants for PROJECT TEACH
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Voter’s I.D.
2. Form A-Referral from the barangay health center physician
3. Form B-Certificate of Indigency from the barangay
4. 1 pc. 2x2 picture of client
5. Medical assessment from the Neuro Developmental Pediatrician (if evaluated)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up general intake sheet.		This service is FREE of charge	2 weeks	Melinda N. Sumaylo Social Worker
2. Conduct intake/ interview and home visitation of client or parents
3. Assessment of client is qualified to avail the service.
4. Issuance of Form C-Certificate of Indigency
TOTAL			2 weeks

1. CHILD AND YOUTH WELFARE PROGRAM

E. CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP)

A. SEXUALLY ABUSED

B. PHYSICALLY ABUSED

C. NEGLECTED/SURRENDERED

D. ABANDONED

E. TRAFFICKING IN PERSON

F. STREET CHILDREN

G. CHILD LABOR

H. CHILDREN IN CONFLICT WITH THE LAW

I. VICTIMS OF ILLEGAL RECRUITMENT

J. SEXUALLY EXPLOITED

K. CHILDREN WITH DISABILITY

L. CHILDREN IN ARMED CONFLICT

M. CHILDREN IN ETHNIC/CULTURAL COMMUNITIES

N. CHILDREN AT RISK (CAR)

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Children in need of Special Protection
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medical certificate
2. Barangay blotter
3. Police blotter
4. Endorsement Letter from referring party/Referral Letter
5. NSO Birth Certificate/ Baptismal Certificate/ School Record
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Intake/interview of the child and parents/ guardian.		This service is FREE of charge	Case to case basis	ARLENE GAMPAL Social Worker SHERYL ALIM Social Worker MICHELLE LAURINARIA Social Worker CECILIA URBANO Social Worker
2. Coordination to barangay/police or referring person.
3. Counseling to the minor and family.
4. Conducts home visitation and collateral interview.
5. Prepare referral to other agencies, LGU’s, NGO’s for medical, psychological, legal and other assistance.
6. Conducts monitoring and after care services.
TOTAL			Case to case basis

1. CHILD AND YOUTH WELFARE PROGRAM

F. ISSUANCE OF CERTIFICATION DECLARING A CHILD LEGALLY AVAILABLE FOR ADOPTION

Office or Division:		City Social Welfare and Development Department
Classification:		Highly Technical
Type of Transaction:		Government to Citizen (G2C)
Who may avail:		Individual interested on adopting children
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
REQUIREMENTS FOR ABANDONED CHILDREN
1. Police Blotter
2. Barangay Blotter
3. Child’s Profile of Foundling Certificate
4. Media Announcement a. Print Publication b. Radio Announcement (3 radio station, 3 times announcement, 3 days interval)
5. Child Study Report
6. 3 pcs. 2x2 Oldest Picture
7. Recent Picture
8. Petition
REQUIREMENTS FOR SURRENDERED CHILDREN
1. Social Case Study Report
2. Notarized Deed of Voluntary Commitment (DVC)
3. Photocopy of Live Birth Certificate
4. Old and Recent whole body photo of minor
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquiry and orientation on Certification Declaring a Child Legally Available for Adoption (CDCLAA)		The Print Publication Fee will be shouldered by the Prospective Adoptive Parent)	3 months	MA. GRACIELLA S. PEREZ Social Worker DSWD-NCR ARRU DSWD Central Office
2. Initial Interview
3. Home Visitation
4. Completion of Required Documents
5. Submission to DSWD-NCR
6. Reviewed the Certification Declaring a Child Legally Available for Adoption (CDCLAA) from DSWD-Central Office
7. Issuance of Certification Declaring a Child Legally Available for Adoption (CDCLAA) to the client.
TOTAL			3 months

1. CHILD AND YOUTH WELFARE PROGRAM

G. ISSUANCE OF FOSTER CARE LICENSE AND FOSTER CARE AUTHORITY

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Foster Parents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Marriage Contract (couple/married)
2. Medical Certificate of applicant and each family and house member
3. Recent Family Picture
4. Police, NBI or Barangay Clearance
5. Certificate of Employment
6. Birth Certificate (applicant)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquiry and orientation on Foster Care Program		This service is FREE of charge	2 months	MA. GRACIELLA S. PEREZ Social Worker DSWD-NCR ARRU DSWD Central Office
2. Initial Interview
3. Home Visitation
4. Completion of Required Documents
5. Submission to DSWD-NCR
6. Reviewed the Foster Care License and Foster Care Authority
7. Issuance of Foster Care License and Foster Care Authority
TOTAL			2 months

1. CHILD AND YOUTH WELFARE PROGRAM

H. SOCIAL CASE STUDY REPORT FOR ACCESSIBILITY DEVICES LIKE WHEELCHAIR, CANE, STROLLER, HEARING AID, ETC.

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Individuals in need of assistance
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Voter’s I.D.
2. Medical Abstract
3. Brgy. Certificate of Indigency
4. Whole body picture
5. Thank you letter
6. Request letter
REQUIREMENTS FOR HEARING AID:
1. Request letter from partner agency
2. Hearing assessment
3. 3 sets of quotation from different hearing aid centers
4. Brgy certificate of indigency
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up general intake sheet.		This service is FREE of charge	2 weeks	MELINDA SUMAYLO Social Worker MS. WENNAH MARQUEZ Head-PDAD Office
2. Conduct intake interview of client or parents
3. Conduct of home visitation with the family.
4. Coordination with partner GO and NGO’s.
5. Issuance of Social Case Study Report
TOTAL			2 weeks

1. CHILD AND YOUTH WELFARE PROGRAM

I. PAG-ASA YOUTH ASSOCIATION (PYA)

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Out-of-school and in-school youth
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 15-24 years old
2. Out of school and In- school youth.
3. Residence of Mandaluyong City
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire to CSWD Office about the program.		This service is FREE of charge	15 days	Ma. Elen Cestina Social Worker
2. Fill up the membership form and submit the duly accomplished form to the person in charge with 2x2 I.D. pictures.
3. Recommend to the barangay chairman for reference and possible inclusion to the barangay youth organization.
4. Orientation of PYA Group/organization regarding the program, activities and services.
TOTAL			15 days

2. FAMILY and COMMUNITY WELFARE PROGRAM

A. ISSUANCE OF SOLO PARENT IDENTIFICATION CARD

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Solo Parent
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 1X1 ID picture (2 copies)
2. Birth Certificate of minor children
3. Certificate of employment (optional)
4. Barangay Certificate
5. Affidavit of guardianship (if happen to be a guardian of the minor)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up application form.		This service is FREE of charge	1 month	Dhoreen M. Bisnar Social Worker
2. Submit required documents.
3. Conduct intake/ interview and home visitation of the client.
4. Assessment of client if qualified to avail the service.
5. Issuance of Solo Parent ID
TOTAL			1 month

2. FAMILY and COMMUNITY WELFARE PROGRAM

B. ISSUANCE OF PRE MARRIAGE CERTIFICATE

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Couples engaged to be married
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Pre marriage slip from the Office of Civil Registry.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up application form.		This service is FREE of charge	2 hours	Dhoreen M. Bisnar Social Worker Josefina N. Claricia Counselor
2. Attend pre-marriage counseling scheduled every Wednesday.
3. Submit fruit bearing and vegetable seeds/ cuttings/plants in lieu of the pre marriage certificate.
4. Issuance of Pre-marriage certificate
TOTAL			2 hours

2. FAMILY and COMMUNITY WELFARE PROGRAM

C. PARENT EFFECTIVENESS SERVICE

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Interested Parent
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Parents
2. Parents of St. Children, Solo Parent, CICL Parents, ERPAT, Tulong Aral sa Petron Parents, SNP Volunteers, Houseparent’s, INA Parents, Parents who violated the R.A 7610 and the City Ordinance No. 538-2014 known as an ordinance enacting the Mandaluyong city code of parental responsibility for the protection of children’s right and Community leaders.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up the Baseline Profile for parent’s participants.		This service is FREE of charge	1 hour	Dhoreen M. Bisnar Social Worker Sheryl Alim Social Worker Arlene Gampal Social Worker
2. Attend and participate the scheduled parent effectiveness service session.
3. Fill up evaluation form after the session.
TOTAL			1 hour

2. FAMILY and COMMUNITY WELFARE PROGRAM

D. SEA-K

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Children & Youth Group with members ages 5-25 years old
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Project Proposal
2. Brgy. Clearance
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Organize group with members from 5-25 members		This service is FREE of charge	1 month	Melinda N. Sumaylo Social Worker
2. Intake/ interview and fill up general intake sheet.
3. Social Preparation
4. Basic Business Management seminar
5. Fill up SEA-K forms • Project proposal • Certificate of eligibility • Constitution and by laws • Resolution to designate bank account
6. Opening of bank account at landbank
7. Submission of required documents of per group to the NCR.
8. Approval of concerned person’s in charge.
9. Release of Individual Capital Assistance.
10. Monitoring of Individual projects.
11. Monitoring of group repayment.
12. Coordination of concerned focal persons for the project.
TOTAL		None	1 month

2. FAMILY and COMMUNITY WELFARE PROGRAM

E. EMPOWEREMENT AND REAFFIRMATION OF PATERNAL ABILITIES (ERPAT)

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Interested Fathers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1.Male
2.Brgy. Certificate
3.Father of the family
4.Must be a residence of Mandaluy- ong City.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire at the CSWD Office about the program		This service is FREE of charge	15 days	Dhoreen M. Bisnar Social Worker
2. Fill up the membership form and duly accomplished form with 2x2 I.D. picture.
3. Recommend the ERPAT applicant to their respected barangay chairman for possible organization of ERPAT.
4. Orientation of ERPAT about the program, organization and activities.
TOTAL			15 days

2. FAMILY and COMMUNITY WELFARE PROGRAM

F. SOCIAL CASE STUDY REPORT FOR INDIVIDUAL LIVELIHOOD ASSISTANCE

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Indigent Families
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Voter’s I.D.
2. Personal letter address to the Mayor requesting for capital assistance
3. Certificate of Indigency from the barangay
4. Approval slip from the Mayor’s Office.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up general intake sheet.		This service is FREE of charge	2 weeks	Melinda N. Sumaylo Social Worker
2. Conduct intake/ interview and home visitation of the client.
3. Assessment of client if qualified to avail the assistance.
4. Issuance of Social Case Study report.
5. Monitoring of the individual livelihood projects.
TOTAL			2 weeks

3. WOMEN WELFARE PROGRAM

A. WOMEN IN PROTECTION

1. Violence Against Women and Children (VAWC)

2. TRAFFICKING IN PERSON

3. WOMEN WITH DISABILITY

4. Women in Extremely Difficult Circumstances (WEDC)

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Women at Risk
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medical certificate
2. Barangay blotter
3. Police blotter
4. Endorsement Letter from referring party/Referral Letter
5. NSO Birth Certificate/ Baptismal Certificate/ School Record
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Intake/interview of the child and parents/ guardian.		This service is FREE of charge	Case to case basis	ARLENE GAMPAL Social Worker SHERYL ALIM Social Worker MICHELLE LAURINARIA Social Worker CECILIA URBANO Social Worker
2. Coordination to barangay/police or referring person.
3. Counseling to the minor and family.
4. Conducts home visitation and collateral interview.
5. Prepare referral to other agencies, LGU’s, NGO’s for medical, psychological, legal and other assistance.
6. Conducts monitoring and after care services.
TOTAL			Case to case basis

4. ELDERLY AND DISABLED WELFARE PROGRAM

A. SOCIAL PENSION FOR INDIGENT SENIOR CITIZEN

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	77 years old and above individuals
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 77 years old and above
2. Senior Citizen’s Identification card
3. Birth Certificate
4. Frail, sickly or with disability
5. Without pension
6. No permanent source of income, compensation and or financial assistance from relatives to support her/his basic needs.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up the application form		This service is FREE of charge	2 months	MA. ELEN CESTINA Social Worker DSWD-NCR
2. Submit required documents
3. Home visitation
4. Issuance of validated master list of Indigent Senior Citizen beneficiaries.
5. Conducts monitoring and after care services.
TOTAL			2 months

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

A. MEDICAL ASSISTANCE

Office or Division:	City Social Welfare and Development Department
Classification:	Complex
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Individual in Crisis Situation
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Clinical Abstract
2. Medical Certificate
3. Latest or updated doctor’s prescription
4. Barangay Certificate of indigency
5. Any Valid I.D’s of client or representative
6. Request for laboratory

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

B. FINANCIAL ASSISTANCE

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Individuals in need of Financial Assistance
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
REQUIREMENTS for Hospital bill
1. Clinical Abstract
2. Medical Certificate
3. Barangay Certificate of indigency
4. Any Valid I.D’s of client or representative
5. Request for laboratory with protocol quotation
6. Bill statement signed by the billing head
7. Endorsement letter from the hospital
REQUIREMENTS FOR EDUCATIONAL ASSISTANCE
1. Certificate of Enrollment or Registration
2. School I.D.
3. Barangay certificate of Indigency
4. Valid I.D’s
5. Personal Letter address to the Mayor
6. Endorsement Slip from the Mayor’s Office

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

C. BURIAL /CREMATION/DISCOUNT (City Ordinance #445 series of 2010)

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Indigent Bereaved Family
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Registered Death Certificate
2. Barangay Certificate of Indigency
3. Order of Payment from Garden of Life
4. Valid I.D’s

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

D. ISSUANCE OF CERTIFICATE OF INDIGENCY FOR PAO, CORRECTION OF BIRTH CERTIFICATE, LATE REGISTRATION, REHABILITATION TREATMENT

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Certificate of No Property from Assessor’s Office
2. Certificate of No Business form Business Permit and Licensing Office (BPLO)
3. Barangay Certificate of Indigency
4. Valid I.D.’s
5. Copy of Negative result from National Statistic Office (NSO) (for late registration)
6. Copy of birth certificate (for correction of birth certificate)
7. Other as may be required

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

E. ISSUANCE OF DISASTER CERTIFICATE TO VICTIMS DISASTER

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Affected Individuals
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Certificate of Fire from barangay
2. Validated copy of masterlist

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

F. MORTUARY ASSISTANCE

Office or Division:	City Social Welfare and Development Department
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Indigent Bereaved Family
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Registered Death Certificate
2. Fill up application form from the Office of the Senior Citizen Affairs
3. Senior Citizen’s I.D.
4. Barangay Certificate of Indigency
5. Valid I.D. of representative
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up general intake sheet.		This service is FREE of charge	3 days	MELIENA BARIL Social Worker
2. Intake/interview and conduct home visitation of client
3. Issuance of Social Case Study Report (for financial, medical, rehabilitation treatment and educational assistance
4. Issuance of Certificate of Indigency (for PAO, correction/late registration of birth certificate, rehab treatment, burial/ cremation).
5. Issuance of Disaster Certificate and Mortuary Certificate.
TOTAL			3 days

5. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

G. INSTITUTIONALIZATION FOR PSYCHOTIC, VAGRANTS AND ELDERLY

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Concerned Citizen (Referring Individual)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Endorsement letter from referring person
2. Medical certificate
3. Police/barangay blotter
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Intake/interview and conduct home visitation of client and prospective relatives.		This service is FREE of charge	Case to case basis	MELIENA BARIL Social Worker
2. Medical laboratories of the client
3. Coordination to different agencies, NGO’s, GO’S, and LGU’s for possible reintegration to his/ her family and for institutionalization.
4. Referral of client to the institutions or to their family’s.
TOTAL			Case to case basis

6. BAHAY TULUYAN CENTER

1. Children in conflict with the Law

2. Street Children

3. Abandoned, Surrendered and Orphaned children

4. Abused and Exploited children

5. Women in Crisis

6. Women in Extremely Difficult Circumstances

Office or Division:	City Social Welfare and Development Department
Classification:	Highly Technical
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Children and Women at Risk and Children in Conflict with the Law
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 0-6 male children
2. Minor girls and women
3. Referral letter from barangay and/or police.
4. Police or barangay blotter
5. Medical certificate.
6. Legal documents
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Intake/interview and initial assessment to the client.		This service is FREE of charge	2 weeks	SHERYL ALIM Social Worker Michelle Laurinaria Social Worker
2. Counseling.
3. Assist the client to Camp Crame or Child protection unit UP- PGH for Genital Examination (for Sexually abused clients) Assist the minor client to Mandaluyong City Medical center for thorough Check-up (for physically abused clients).
4. Assist the client in filling the case
5. Conduct home visitation
6. Referral to CPU-PGH for psychological assessment and evaluation of the victim.
7. Coordination and referral to respective LGU if the client is non Mandaluyong resident for after care service.
8. Referral to center/ institution for further intervention and services if the client needs protective services or no family/ relatives to take custody of her.
9. Assist clients during court hearings.
TOTAL			2 weeks

7. BAHAY PAG-ASA YOUTH DEVELOPMENT CENTER

Office or Division:	City Social Welfare and Development Department
Classification:	Complex
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Boys in conflict with the law; stray boys
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Police/Brgy. Blotter
2. Endorsement/Referral letter
3. Medical Certificate
4. Birth Certificate/Baptismal Certificate/ School Record (if available)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up Intake Form and admission slip.		This service is FREE of charge	3 to 5 days or case to case basis.	Arlene Gampal Social Worker Cecilia Urbano Social Worker Sheryl Alim Social Worker Michelle Laurinaria Social Worker Melinda Sumaylo Social Worker Meliena Baril Social Worker
2. Interview and assessment of clients.
3. Counseling with client and parent/parent guardian
4. Homevisitation.
5. Coordination with institution/LGU’s/ NGO’s/barangays and other resources for referral and reintegration to their families.
6. Prepare Social Case Study Report/Case Summary.
7. Prepare psychological examination.
8. Assist client for inquest/preliminary investigation at City Prosecutors.
9. Assist client for court hearing.
10. Prepare client for intervention/ diversion program.
11. After care.
TOTAL			3-5 days

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback	Suggestion Box Tel. No. (02) 8532-4492 / 8531-0194 (02) 8532-2224 / 8532-2332 (02) 8532-5001 connecting to all Departments Email: swd@mandaluyong.gov.ph
How feedbacks are processed	Send to the Receiving Officer and forwarded to MS. MILA LAGARAN
How to file a complaint	Write a letter of complaint letter address to: MS. MILA LAGARAN OIC, City Social Welfare and Development Department
How complaints are processed	Complaint letters are forwarded to the head of office for immediate action.

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