ABOUT THE OFFICE

The City Social Welfare and Development Office handles the development of plans, strategies with the approval of the mayor, particularly those concerning social welfare programs and projects.

 

The office also serves as the frontline of service delivery and provides immediate relief assistance during and in the aftermath of disasters and calamities.


1.  CHILD AND YOUTH WELFARE PROGRAM

 

A.  Enrollment in Day Center

Office or Division:

CSWD - DAY CARE SERVICE PROGRAM DIVISION

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

CHILDREN AGES 3 TO 4 YEARS OLD

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Birth Certifcate

Philippine Statistics Office

2. Initial Health Record (Baby Book) ECCD Growth Chart

Hospital, Health Center

3. Accomplished Child’s Profile/

Information Sheet

Day Care Center

4. Parent’s Consent

Day Care Center

5. Barangay Certificate

Respective Barangay

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Clients goes to nearest day care center where they are residing

1.1 Day care

children ages

3 to 4 years old are given schedule according to age and sessions

This service is FREE of charge

15 minutes

Day Care Centers Teachers;

Day Care ECCD Focal Person Head

2. Clients required to submit checklist of requirements

 

 

 

 

3. Intake/interview by day care teachers, fill up child’s profile and parent’s consent

 

 

 

 

4. Parents are required to attend the program/ service orientation

on scheduled dates on the beginning of school year

 

 

 

 

TOTAL

None

15 minutes

 


1.  CHILD AND YOUTH WELFARE PROGRAM

B.  Home based ECCD cum Supervised Neighborhood Play Program

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C);

Who may avail:

Children below 3 years old

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Birth Certifcate

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Intake/Interview of SNPV Applicant- Parents

 

This service is FREE of charge

less than 30 minutes

Dhoreen M. Bisnar

Social Worker

2. Orientation of SNP Volunteers.

 

 

1 day

 

3. Enrollment of SNP Children to the Home based cum SNP Program (ages 2 years old to 2.9 years old, preferably Pantawid Pamilya Beneficiaries and who’s Day Care Center is not accessible from their residence).

 

 

 

 

4. Orientation of SNP Children-Parents.

 

 

 

 

TOTAL

 

1 day and less than 30 minutes

 


1.  CHILD AND YOUTH WELFARE PROGRAM

C.  PETRON TULONG ARAL PROGRAM (Educational Assistance/Special Project)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Enrolled students

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Birth Certifcate

 

2. Block Leaders Certification (re residence address)

 

3. Attend Day Care class

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up application / Child History Form

 

This service is FREE of charge

15 days including home visitation evaluation and approval.

Flor P. Ilaya Social Worker

 

DSWD-NCR

Social Worker

2. Submit required documents

 

 

 

 

3. Take written examination and interviews from Local Social Worker

 

 

 

 

4. Validation of NCR Social Worker thru written exam/

interview and home

visitation.

 

 

 

 

TOTAL

 

15 days

 


1.  CHILD AND YOUTH WELFARE PROGRAM

D.  ISSUANCE OF FORM C (Certificate of Indigency) FOR Project TEACH

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Applicants for PROJECT TEACH

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Voter’s I.D.

 

2. Form A-Referral from the barangay health center physician

 

3. Form B-Certificate of Indigency from the barangay

 

4. 1 pc. 2x2 picture of client

 

5. Medical assessment from the Neuro

Developmental Pediatrician

(if evaluated)

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up general intake sheet.

 

This service is FREE of charge

2 weeks

Melinda N. Sumaylo Social Worker

2. Conduct intake/ interview and home visitation of client or parents

 

 

 

 

3. Assessment of client is qualified to avail the service.

 

 

 

 

4. Issuance of Form C-Certificate of Indigency

 

 

 

 

TOTAL

 

2 weeks

 


1.  CHILD AND YOUTH WELFARE PROGRAM

E.  CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP)

A.      SEXUALLY ABUSED

B.      PHYSICALLY ABUSED

C.      NEGLECTED/SURRENDERED

D.      ABANDONED

E.      TRAFFICKING IN PERSON

F.      STREET CHILDREN

G.     CHILD LABOR

H.      CHILDREN IN CONFLICT WITH THE LAW

I.         VICTIMS OF ILLEGAL RECRUITMENT

J.       SEXUALLY EXPLOITED

K.      CHILDREN WITH DISABILITY

L.       CHILDREN IN ARMED CONFLICT

M.     CHILDREN IN ETHNIC/CULTURAL COMMUNITIES

N.      CHILDREN AT RISK (CAR)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Children in need of Special Protection

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Medical certificate

 

2. Barangay blotter

 

3. Police blotter

 

4. Endorsement Letter from referring party/Referral Letter

 

5. NSO Birth Certificate/ Baptismal Certificate/ School Record

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Intake/interview of the child and parents/ guardian.

 

This service is FREE of charge

Case to case basis

ARLENE GAMPAL

Social Worker

 

SHERYL ALIM

Social Worker

 

MICHELLE

LAURINARIA

Social Worker

 

CECILIA

URBANO

Social Worker

2. Coordination to barangay/police or referring person.

 

 

 

 

3. Counseling to the minor and family.

 

 

 

 

4. Conducts home visitation and collateral interview.

 

 

 

 

5. Prepare referral to other agencies,

LGU’s, NGO’s

for medical, psychological, legal and other assistance.

 

 

 

 

6. Conducts monitoring and after care services.

 

 

 

 

TOTAL

 

Case to case basis

 


1.  CHILD AND YOUTH WELFARE PROGRAM

F.   ISSUANCE OF CERTIFICATION DECLARING A CHILD LEGALLY AVAILABLE FOR ADOPTION

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Individual interested on adopting children

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

REQUIREMENTS FOR ABANDONED CHILDREN

 

1. Police Blotter

 

2. Barangay Blotter

 

3. Child’s Profile of Foundling Certificate

 

4.  Media Announcement

a.  Print Publication

b.  Radio Announcement (3 radio station, 3 times announcement, 3 days interval)

 

5. Child Study Report

 

6. 3 pcs. 2x2 Oldest Picture

 

7. Recent Picture

 

8. Petition

 

REQUIREMENTS FOR SURRENDERED CHILDREN

 

1. Social Case Study Report

 

2. Notarized Deed of Voluntary

Commitment (DVC)

 

3. Photocopy of Live Birth Certificate

 

4. Old and Recent whole body photo of

minor

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquiry and orientation on Certification Declaring a Child Legally Available for Adoption (CDCLAA)

 

The Print Publication Fee will be shouldered by the Prospective Adoptive Parent)

3 months

MA. GRACIELLA

S. PEREZ Social Worker

 

DSWD-NCR

ARRU

 

DSWD Central

Office

2. Initial Interview

 

 

 

 

3. Home Visitation

 

 

 

 

4. Completion of Required Documents

 

 

 

 

5. Submission to

DSWD-NCR

 

 

 

 

6. Reviewed the Certification Declaring a Child Legally Available for Adoption (CDCLAA) from DSWD-Central Office

 

 

 

 

7. Issuance of Certification Declaring a Child Legally Available for Adoption (CDCLAA) to the client.

 

 

 

 

TOTAL

 

3 months

 


1.  CHILD AND YOUTH WELFARE PROGRAM

G.  ISSUANCE OF FOSTER CARE LICENSE AND FOSTER CARE AUTHORITY

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Foster Parents

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Marriage Contract (couple/married)

 

2. Medical Certificate of applicant and each family and house member

 

3. Recent Family Picture

 

4. Police, NBI or Barangay Clearance

 

5. Certificate of Employment

 

6. Birth Certificate (applicant)

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquiry and orientation on Foster Care Program

 

This service is FREE of charge

2 months

MA. GRACIELLA

S. PEREZ Social Worker

 

DSWD-NCR

ARRU

 

DSWD Central

Office

2. Initial Interview

 

 

 

 

3. Home Visitation

 

 

 

 

4. Completion of Required Documents

 

 

 

 

5. Submission to

DSWD-NCR

 

 

 

 

6. Reviewed the Foster Care License and Foster Care Authority

 

 

 

 

7. Issuance of Foster Care License and Foster Care Authority

 

 

 

 

TOTAL

 

2 months

 


1.  CHILD AND YOUTH WELFARE PROGRAM

H.  SOCIAL CASE STUDY REPORT FOR ACCESSIBILITY DEVICES LIKE WHEELCHAIR, CANE, STROLLER, HEARING AID, ETC.

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Individuals in need of assistance

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Voter’s I.D.

 

2. Medical Abstract

 

3. Brgy. Certificate of Indigency

 

4. Whole body picture

 

5. Thank you letter

 

6. Request letter

 

REQUIREMENTS FOR HEARING AID:

 

1. Request letter from partner agency

 

2. Hearing assessment

 

3. 3 sets of quotation from different hearing aid centers

 

4. Brgy certificate of indigency

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up general intake sheet.

 

This service is FREE of charge

2 weeks

MELINDA

SUMAYLO

Social Worker

 

MS. WENNAH MARQUEZ

Head-PDAD

Office

2. Conduct intake interview of client or parents

 

 

 

 

3. Conduct of home visitation with the family.

 

 

 

 

4. Coordination with partner GO and NGO’s.

 

 

 

 

5. Issuance of Social Case Study Report

 

 

 

 

TOTAL

 

2 weeks

 


1.  CHILD AND YOUTH WELFARE PROGRAM

I.  PAG-ASA YOUTH ASSOCIATION (PYA)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Out-of-school and in-school youth

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. 15-24 years old

 

2. Out of school and In- school youth.

 

3. Residence of Mandaluyong City

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire to CSWD Office about the program.

 

This service is FREE of charge

15 days

Ma. Elen Cestina Social Worker

2. Fill up the membership form and submit the duly accomplished form to the person in charge with 2x2 I.D. pictures.

 

 

 

 

3. Recommend to the barangay chairman for reference and possible inclusion to the barangay youth organization.

 

 

 

 

4. Orientation of PYA Group/organization regarding the program, activities and services.

 

 

 

 

TOTAL

 

15 days

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

A.  ISSUANCE OF SOLO PARENT IDENTIFICATION CARD

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Solo Parent

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. 1X1 ID picture (2 copies)

 

2. Birth Certificate of minor children

 

3. Certificate of employment (optional)

 

4. Barangay Certificate

 

5. Affidavit of guardianship (if happen to be a guardian of the minor)

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up application form.

 

This service is FREE of charge

1 month

Dhoreen M. Bisnar

Social Worker

2. Submit required documents.

 

 

 

 

3. Conduct intake/ interview and home visitation of the client.

 

 

 

 

4. Assessment of client if qualified to avail the service.

 

 

 

 

5. Issuance of Solo

Parent ID

 

 

 

 

TOTAL

 

1 month

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

B.  ISSUANCE OF PRE MARRIAGE CERTIFICATE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Couples engaged to be married

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Pre marriage slip from the Office of Civil Registry.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up application form.

 

This service is FREE of charge

2 hours

Dhoreen M. Bisnar

Social Worker

 

Josefina N. Claricia Counselor

2. Attend pre-marriage counseling scheduled every Wednesday.

 

 

 

 

3. Submit fruit bearing and vegetable seeds/ cuttings/plants in lieu of the pre marriage certificate.

 

 

 

 

4. Issuance of Pre-marriage certificate

 

 

 

 

TOTAL

 

2 hours

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

C.  PARENT EFFECTIVENESS SERVICE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Interested Parent

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Parents

 

2. Parents of St. Children, Solo Parent, CICL Parents, ERPAT, Tulong Aral sa Petron Parents, SNP Volunteers, Houseparent’s, INA Parents, Parents who violated the R.A 7610 and the City Ordinance No. 538-2014 known as an ordinance enacting the Mandaluyong city code of parental responsibility for the protection of children’s right and Community leaders.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up the Baseline Profile for parent’s participants.

 

This service is FREE of charge

1 hour

Dhoreen M. Bisnar

Social Worker

 

Sheryl Alim

Social Worker

 

Arlene Gampal

Social Worker

2. Attend and participate the scheduled parent effectiveness service session.

 

 

 

 

3. Fill up evaluation form after the session.

 

 

 

 

TOTAL

 

1 hour

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

D.  SEA-K

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Children & Youth Group with members ages 5-25 years old

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Project Proposal

 

2. Brgy. Clearance

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Organize group with members from 5-25 members

 

This service is FREE of charge

1 month

Melinda N. Sumaylo Social Worker

2. Intake/ interview and fill up general intake sheet.

 

 

 

 

3. Social Preparation

 

 

 

 

4. Basic Business Management seminar

 

 

 

 

5.   Fill up SEA-K forms

  Project proposal

  Certificate of eligibility

  Constitution and by laws

  Resolution to designate bank account

 

 

 

 

6. Opening of bank account at landbank

 

 

 

 

7. Submission of required documents of per group to the NCR.

 

 

 

 

8. Approval of concerned person’s in charge.

 

 

 

 

9. Release of Individual Capital Assistance.

 

 

 

 

10. Monitoring of Individual projects.

 

 

 

 

11. Monitoring of

group repayment.

 

 

 

 

12. Coordination of concerned focal persons for the project.

 

 

 

 

TOTAL

None

1 month

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

 

E. EMPOWEREMENT AND REAFFIRMATION OF PATERNAL ABILITIES (ERPAT)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Interested Fathers

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1.Male

 

2.Brgy. Certificate

 

3.Father of the family

 

4.Must be a residence of Mandaluy- ong City.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire at the CSWD Office about the program

 

This service is FREE of charge

15 days

Dhoreen M. Bisnar

Social Worker

2. Fill up the membership form and duly accomplished form with 2x2 I.D. picture.

 

 

 

 

3. Recommend the ERPAT applicant to their respected

barangay chairman for possible organization of ERPAT.

 

 

 

 

4. Orientation of ERPAT about the program, organization and activities.

 

 

 

 

TOTAL

 

15 days

 

2.  FAMILY and COMMUNITY WELFARE PROGRAM

F. SOCIAL CASE STUDY REPORT FOR INDIVIDUAL LIVELIHOOD ASSISTANCE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Indigent Families

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Voter’s I.D.

 

2. Personal letter address to the

Mayor requesting for capital assistance

 

3. Certificate of Indigency from the barangay

 

4. Approval slip from the Mayor’s Office.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up general intake sheet.

 

This service is FREE of charge

2 weeks

Melinda N. Sumaylo Social Worker

2. Conduct intake/ interview and home visitation of the client.

 

 

 

 

3. Assessment of client if qualified to avail the assistance.

 

 

 

 

4. Issuance of Social Case Study report.

 

 

 

 

5. Monitoring of the individual livelihood projects.

 

 

 

 

TOTAL

 

2 weeks

 

3.  WOMEN WELFARE PROGRAM

A. WOMEN IN PROTECTION

1. Violence Against Women and Children (VAWC)

2. TRAFFICKING IN PERSON

3. WOMEN WITH DISABILITY

4. Women in Extremely Difficult Circumstances (WEDC)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Women at Risk

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Medical certificate

 

2. Barangay blotter

 

3. Police blotter

 

4. Endorsement Letter from referring party/Referral Letter

 

5. NSO Birth Certificate/ Baptismal Certificate/ School Record

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Intake/interview of the child and parents/ guardian.

 

This service is FREE of charge

Case to case basis

ARLENE GAMPAL

Social Worker

SHERYL ALIM

Social Worker MICHELLE LAURINARIA

Social Worker CECILIA URBANO

Social Worker

2. Coordination to barangay/police or referring person.

 

 

 

 

3. Counseling to the minor and family.

 

 

 

 

4. Conducts home visitation and collateral interview.

 

 

 

 

5. Prepare referral to other agencies,

LGU’s, NGO’s

for medical, psychological, legal and other assistance.

 

 

 

 

6. Conducts monitoring and after care services.

 

 

 

 

TOTAL

 

Case to case basis

 

 

 

 

4.  ELDERLY AND DISABLED WELFARE PROGRAM

A. SOCIAL PENSION FOR INDIGENT SENIOR CITIZEN

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

77 years old and above individuals

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. 77 years old and above

 

2. Senior Citizen’s Identification card

 

3. Birth Certificate

 

4. Frail, sickly or with disability

 

5. Without pension

 

6. No permanent source of income, compensation and or financial assistance from relatives to support her/his basic needs.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up the application

form

 

This service is FREE of charge

2 months

MA. ELEN

CESTINA

Social Worker

DSWD-NCR

2. Submit required documents

 

 

 

 

3. Home visitation

 

 

 

 

4. Issuance of validated master list of Indigent Senior Citizen beneficiaries.

 

 

 

 

5. Conducts monitoring and after care services.

 

 

 

 

TOTAL

 

2 months

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

A.  MEDICAL ASSISTANCE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Complex

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Individual in Crisis Situation

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Clinical Abstract

 

2. Medical Certificate

 

3. Latest or updated doctor’s prescription

 

4. Barangay Certificate of indigency

 

5. Any Valid I.D’s of client or representative

 

6. Request for laboratory

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

 

 

 

B.  FINANCIAL ASSISTANCE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Individuals in need of Financial Assistance

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

REQUIREMENTS for Hospital bill

 

1. Clinical Abstract

 

2. Medical Certificate

 

3. Barangay Certificate of indigency

 

4. Any Valid I.D’s of client or representative

 

5. Request for laboratory with protocol quotation

 

6. Bill statement signed by the billing head

 

7. Endorsement letter from the hospital

 

REQUIREMENTS FOR EDUCATIONAL ASSISTANCE

 

1. Certificate of Enrollment or Registration

 

2. School I.D.

 

3. Barangay certificate of Indigency

 

4. Valid I.D’s

 

5. Personal Letter address to the Mayor

 

6. Endorsement Slip from the Mayor’s Office

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

 

 

C.  BURIAL /CREMATION/DISCOUNT (City Ordinance #445 series of 2010)

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Indigent Bereaved Family

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Registered Death Certificate

 

2. Barangay Certificate of Indigency

 

3. Order of Payment from Garden of Life

 

4. Valid I.D’s

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

 

 

D.  ISSUANCE OF CERTIFICATE OF INDIGENCY FOR PAO, CORRECTION OF BIRTH CERTIFICATE, LATE REGISTRATION, REHABILITATION TREATMENT

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Certificate of No Property from Assessor’s Office

 

2. Certificate of No Business form Business Permit and Licensing Office (BPLO)

 

3. Barangay Certificate of Indigency

 

4. Valid I.D.’s

 

5. Copy of Negative result from National Statistic Office (NSO) (for late registration)

 

6. Copy of birth certificate (for correction of birth certificate)

 

7. Other as may be required

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

E. ISSUANCE OF DISASTER CERTIFICATE TO VICTIMS DISASTER

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Affected Individuals

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Certificate of Fire from barangay

 

2. Validated copy of masterlist

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

F. MORTUARY ASSISTANCE

 

Office or Division:

City Social Welfare and Development Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Indigent Bereaved Family

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Registered Death Certificate

 

2. Fill up application form from the Office of the Senior Citizen Affairs

 

3. Senior Citizen’s I.D.

 

4. Barangay Certificate of Indigency

 

5. Valid I.D. of representative

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up general intake sheet.

 

This service is FREE of charge

3 days

MELIENA BARIL

Social Worker

2. Intake/interview and conduct home visitation of client

 

 

 

 

3. Issuance of Social Case Study Report (for financial, medical, rehabilitation treatment and educational assistance

 

 

 

 

4. Issuance of Certificate of Indigency (for

PAO, correction/late registration of birth certificate, rehab treatment, burial/ cremation).

 

 

 

 

5. Issuance of Disaster Certificate and Mortuary Certificate.

 

 

 

 

TOTAL

 

3 days

 

5.  ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

G.  INSTITUTIONALIZATION FOR PSYCHOTIC, VAGRANTS AND ELDERLY

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Concerned Citizen (Referring Individual)

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Endorsement letter from referring person

 

2. Medical certificate

 

3. Police/barangay blotter

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Intake/interview and conduct home

visitation of client and prospective relatives.

 

This service is FREE of charge

Case to case basis

MELIENA BARIL

Social Worker

2. Medical laboratories

of the client

 

 

 

 

3. Coordination to different agencies, NGO’s, GO’S, and LGU’s for possible reintegration to his/ her family and for institutionalization.

 

 

 

 

4. Referral of client to the institutions or to their family’s.

 

 

 

 

TOTAL

 

Case to case basis

 

6.  BAHAY TULUYAN CENTER

1. Children in conflict with the Law

2. Street Children

3. Abandoned, Surrendered and Orphaned children

4. Abused and Exploited children

5. Women in Crisis

6. Women in Extremely Difficult Circumstances

 

Office or Division:

City Social Welfare and Development Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Children and Women at Risk and Children in Conflict with the Law

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. 0-6 male children

 

2. Minor girls and women

 

3. Referral letter from barangay and/or police.

 

4. Police or barangay blotter

 

5. Medical certificate.

 

6. Legal documents

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Intake/interview and initial assessment to the client.

 

This service is FREE of charge

2 weeks

SHERYL ALIM

Social Worker

 

Michelle Laurinaria Social Worker

2. Counseling.

 

 

 

 

3. Assist the client to Camp Crame or Child protection unit UP- PGH for Genital Examination (for Sexually abused clients) Assist the minor client to Mandaluyong City Medical center for thorough Check-up

(for physically abused clients).

 

 

 

 

4. Assist the client in filling the case

 

 

 

 

5. Conduct home visitation

 

 

 

 

6. Referral to CPU-PGH for psychological assessment and evaluation of the victim.

 

 

 

 

7. Coordination and referral to respective LGU if the client is non Mandaluyong resident for after care service.

 

 

 

 

8. Referral to center/ institution for further intervention and services if the client needs protective services or no family/ relatives to take custody of her.

 

 

 

 

9. Assist clients during court hearings.

 

 

 

 

TOTAL

 

2 weeks

 

7. BAHAY PAG-ASA YOUTH DEVELOPMENT CENTER

 

Office or Division:

City Social Welfare and Development Department

Classification:

Complex

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Boys in conflict with the law; stray boys

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Police/Brgy. Blotter

 

2. Endorsement/Referral letter

 

3. Medical Certificate

 

4. Birth Certificate/Baptismal Certificate/ School Record (if available)

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill up Intake Form and admission slip.

 

This service is FREE of charge

3 to 5 days or case to case basis.

Arlene Gampal

Social Worker

 

Cecilia Urbano Social Worker

 

Sheryl Alim

Social Worker

 

Michelle Laurinaria Social Worker

 

Melinda Sumaylo Social Worker

 

Meliena Baril Social Worker

2. Interview and assessment of clients.

 

 

 

 

3. Counseling with client and parent/parent guardian

 

 

 

 

4. Homevisitation.

 

 

 

 

5. Coordination with institution/LGU’s/ NGO’s/barangays and other resources for referral and reintegration to their families.

 

 

 

 

6. Prepare Social Case Study Report/Case Summary.

 

 

 

 

7. Prepare psychological examination.

 

 

 

 

8. Assist client for inquest/preliminary investigation at City Prosecutors.

 

 

 

 

9. Assist client for court hearing.

 

 

 

 

10. Prepare client for intervention/ diversion program.

 

 

 

 

11. After care.

 

 

 

 

TOTAL

 

3-5 days

 


 

 

 

 

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Suggestion Box

Tel. No. (02) 8532-4492 / 8531-0194

(02) 8532-2224 / 8532-2332

(02) 8532-5001 connecting to all Departments

Email: swd@mandaluyong.gov.ph

How feedbacks are processed

Send to the Receiving Officer and forwarded to MS. MILA LAGARAN

How to file a complaint

Write a letter of complaint letter address to: MS. MILA LAGARAN

OIC, City Social Welfare and Development

Department

How complaints are processed

Complaint letters are forwarded to the head of office for immediate action.