CITY BARANGAY AFFAIRS AND COMMUNITY SERVICES DEPARTMENT

Office or Division:

City Barangay Affairs and Community Services Department

Classification:

Highly Technical

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Family of the Deceased Bantay Bayan Members

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Original and photocopy of death certificate of regular Bantay Bayan members.

City Barangay Affairs and Community Services Department

2. Original and photocopy of Bantay Bayan ID card issued by the barangay.

3. Barangay Certificate

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepare/secure the following documents:

a)  Death Certificate (original and photocopy)

b)  ID card of Regular Bantay Bayan member (original and photocopy)

1. Verification of the authenticity of the documents submitted

No fee/s

3 minutes

1.  Ma. Victoria Pajalla

(Admin Aide I)

2.  Violeta E.

Yalong (Admin Aide I)

2. Submit the above requirements (both original and

photocopy) with the following additional requirements as

applicable:

1.2. Issues certification signed by the Chief of the City Barangay Affairs Department

a)  Marriage contract, if claimant is the legal wife;

b)  Birth certificate, if claimant is/are the legitimate child/ children

c)  Valid ID, if claimant is an immediate family member/ relative

3. Processing of submitted requirements

at the Treasury Department, including the Office of the Treasurer the

release of Check

1.3 Upon completion, submit the documents to the Accounting Dept. for voucher preparation

30 working days

Janet Bombita Treasury Dept. staff

TOTAL

3 minutes, &

30 working days

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Through our office E-mail at mandaluyongboc.gov. ph

How feedbacks are processed

Through an office to office E-mailing or Phone Communication.

How to file a complaint

Submit copy of the formal written complaint personally (either in handwriting or in type written form) in our office City Barangay Affairs and Community Services Department at the 2nd Flr. BOC Parking Building, Boni Avenue, Maysilo St., Mandaluyong Cityhall in 2 copies or send through our office E-mail at mandaluyongboc.gov.ph

How complaints are processed

Immediately upon receipt of the complaint, a notification from the complainant will be made. Assess/evaluate the complaint then endorse/ recommend to proper authorities for solutions to problems coursed to us arising from barangay level, wherein this office acted as mediator as per request by the parties concerned.

Contact Information of CCB, PCC, ARTA