ABOUT THE OFFICE
This City Disaster Risk Reduction and Management Office (CDRRMO) is the executive arm of the City Disaster Risk Reduction and Management Council and operate under the Office of the City Mayor responsible in setting the direction, development, implementation and coordination disaster management programs within the City and organizing and, training and directly supervising all city/local emergency response teams and the Accredited Community Disaster Volunteers (ACDVs).
The CDRRMO has four (4) sections: (a) Office of the DRRM Office; (b) Office of Administrative and Training; (c) Office Research and Planning; and (d) Office of Operations and Warning.
There are two (2) units under the Operations and Warning Section: (a) Communications, Command and Control Center; and the (b) Rescue and Emergency Medical Service Units.
The CDRRMO is located at the Second Flood of the Barangay Operations Center Building, City Hall Complex, Maysilo Circle, City of Mandaluyong.
1. REQUEST FOR RISK MAPS AND OTHER RELATED DOCUMENTS
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Office or Division: |
City Disaster Risk Reduction and Management Office (CDRRMO) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G). |
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Who may avail: |
All, Government Agencies, LGUs, NGOs |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Letter Request Addressed to the DRRM OFFICER |
1. Client, Suppliant/Supplicant |
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2. Blank DVD-R (if needed) |
2. Client, Suppliant/Supplicant |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Prepare your Letter containing specific details of your Request |
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2. Sign in the Client Log Book in the Office Lobby |
2.1 Give the Log Book to the Client |
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1 minute |
Desk Officer on Duty |
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3. Have the Letter Received, stamped and dated at the CDRRMO, said Letter is subject for approval by the DRRM Office |
3.1 Intake/Interview by Desk Officer on Duty |
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1 minute |
Desk Officer on Duty |
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4. Approved or Declined |
4.1 Inform the Requesting Party of the status of Request which may include the Date and Time for Releasing |
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5-10 minutes |
Richard Lacson |
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TOTAL |
None |
7-12 minutes |
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2. REQUEST FOR CERTIFICATE OF COMPLIANCE FOR EVENT EMERGENCY CONTINGENCY PLAN
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Office or Division: |
City Disaster Risk Reduction and Management Office (CDRRMO) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Business (G2B); and Government to Government (G2G) |
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Who may avail: |
All, Government Agencies, LGUs, NGOs |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Copy of Letter Request Addressed to the City Mayor |
1. Client, Suppliant/Supplicant |
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2. Approved Event Map/Route |
2. Mandaluyong Traffic Enforcement Division |
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3. Emergency Contingency Plan Form |
3. Rosalita Molina/DRRM Admin |
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4. ICS Structure |
4. Client, Suppliant/Supplicant |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Sign in the Client Log Book in the Office Lobby |
1.1 Give the Log Book to the Client |
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1 minute |
Desk Officer on Duty |
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2. Submit a copy of the Letter Request Addressed to the City Mayor. enclosed the following documents: (a) an approved event map/route coming from the Mandaluyong Traffic Enforce- ment Division (b) Emergency Contingency Plan (c) ICS Structure have the Letter Received, Stamped and Dated at the CDRRMO, |
2.1 Intake/Interview by Desk Officer on Duty |
No Fees to be Collected |
1 minute |
Desk Officer on Duty |
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3. The Contingency Plan will be Evaluated by the Operations Section of the CDRRMO. |
3.1 Inform the Requesting Party of the status of Request which may include the Date and Time for Releasing |
No Fees to be Collected |
1 day |
Rosalita Molina |
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Approved or Declined |
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TOTAL |
None |
2 minutes & 1 day |
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3. REQUEST FOR CCTV FOOTAGES
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Office or Division: |
City Disaster Risk Reduction and Management Office (CDRRMO) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G). |
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Who may avail: |
All, Government Agencies, LGUs, NGOs |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Letter Request coming from the Investigator |
1. PNP, Traffic Police |
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2. Blank DVD, Flash Drive |
2. Client, Complainant, Suppliant/Supplicant |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Sign in the Client Log Book in the Office Lobby |
1.1 Give the Log Book to the Client |
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1 minute |
Desk Officer on Duty |
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2. Have the Letter Received, Stamped and Dated at the CDRRMO, |
2.1 Intake/Interview by Desk Officer on Duty |
No Fees to be Collected |
1 minute |
Desk Officer on Duty |
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3. Fill out the CCTV Footage Request Form |
3.1 Intake/Interview by Authorized Person on Duty |
No Fees to be Collected |
1 minute |
Authorized Person on Duty |
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4. Viewing of the Footage indicated in the Investigatorâs Request. |
4.1 An Authorized Person on Duty will review the Footage |
No Fees to be Collected |
depends on how long the footage will be review |
Authorized Person on Duty |
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5. Releasing of the Requested CCTV Footage |
5.1 Inform the Requesting Party of the Status of Request which may include the Date and Time for Releasing
NOTE: The footage will only be released to the Investigator of the Case |
No Fees to be Collected |
depends on the availability of the investigator of the case or the releasing personnel |
Arlene De Castro |
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TOTAL |
None |
3 minutes |
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send Feedback |
Through telephone calls, inquiry, visit office, letters. |
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How feedbacks are processed |
Feedbacks are discussed with the head of office. |
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How to file a complaint |
Written complaint/s with name, address of the com- plainants and the person being complaint. |
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How complaints are processed |
Presence of person being complaint, complainant, head of office and witnesses as needed |
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Contact Information |
Tel. No. (02) 8533-1897 / (02) 8533-2200 (02) 8532-5001 connecting to all Departments mandaluyongtigerc3@gmail.com |
