ABOUT THE OFFICE
The City Funeral Services is the answer in giving decent Burial but low cost and reasonable price for a funeral service to bonafide residents of Mandaluyong who cannot afford to pay a high cost funeral service. The office provides inexpensive, economical and very affordable funeral service to the constituents of Mandaluyong.
Funeral service such as pick- up of cadaver, embalming, preparation of the cadaver, set-up for the wake until to its final disposition to burial.
Fees:
Php 4,000.00
Includes the following
a. Pick up cadaver within the City only
b. Embalming
c. Preparation
d. Chapel viewing for 3 days
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Office or Division: |
Funeral Services Office |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C). |
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Who may avail: |
Resident of Mandaluyong and Non Resident |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Any identification showing the address that proves the residency of the person died |
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2. Registered Death Certificate |
Civil Registry Department |
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3. Documents to avail the discount of the services (Certificate of Indigency) |
Barangay CDSWD |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Inquiry thru phone or personal conversation in the office |
1.1 Acknowledge and entertain whether resident or non-resident |
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2-3 minutes |
Ma. Imelda Bajado; Zaldy Maquiling |
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2. Pick up cadaver |
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Depends where is the location for pick up the cadaver |
Undertakers |
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3. Fill-up deceased information and |
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3- 5 minutes |
Relatives of the deceased |
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4. presenting all documents needed |
4.1 in case the client is not from the Hospital to issue them Death Certificate the office will be the one to provide the death Certificate and sign by the City Health Office and registered in City Civil Registrar |
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10 minutes |
Funeral Secretary or authorized personnel of the office |
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5. Assessment of information and making order of payment |
5.1 Issuance of Order of Payment upon presentation of requirements and waiver upon needed |
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8-10 minutes |
Funeral Staff |
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5.2 Preparation and embalming |
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Depends to the nature of the body of the cadaver |
Embalmer |
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5.3 Set-up of the cadaver for the wake |
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Depends where is the location for the wake |
Undertaker |
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6. Payment to the cashier of treasury department |
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Depends to the office |
Treasury cashier |
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7. Return the copy of the receipt before the day of internment |
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client |
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TOTAL |
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23-28 minutes |
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send feedback |
Suggestion Box Tel. No. (02) 8534-3165 |
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How feedbacks are processed |
Send to the Receiving Officer and forwarded to MR. LEANDRO NATIVIDAD |
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How to file a complaint |
Write a letter of complaint letter address to: MR. LEANDRO NATIVIDAD Head, Funeral Services Office |
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How complaints are processed |
Complaint letters are forwarded to the head of office for immediate action. |
