CITY ORDINANCE ENFORCEMENT DIVISION

Office or Division:

City Ordinance Enforcement Division

Classification:

Simple

Type of Transaction:

Government to Citizen Government to Government

Who may avail:

Citizen

Government Enforcers

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Original Copy of Ordinance Violation Receipt

From Violator/s

1.  New

1.1  Original Copy of Letter Request from Brgy Chairman/Immediate Supervisor

1.2  Certificate Seminar/Workshop

Compliant re: Implementation of City Ordinances

From Government Enforcers

1.  Renewal

1.1  Accomplished OVR booklet

1.2  Apprehension Report

From Government Enforcers

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.  Availment of No Contest Provision

1.1  Present the OVR (Original copy in Window 2 (Regular Lane) or in Window 1 (Special Lane for Senior Citizens, Pregnant women and person with disabilities).

1.2 Go to the cashier (Treasury Department)

For payment

1.3  Go back to COED office for proper documentation.

1.1 Issuance of Order of

Payment (OP) stating therein the amount to be paid.

None

1 Minute

Ma. Rowe- na T. Armada

Front Desk Staff Support Services Section COED

Cashier (Treasury Department

Shirly May Rebong

Front Desk Staff Support Services Section COED

1.2 Received payments for penalty / Issuance of Original Receipt

1 Minute

1.3 Receiving of

O.R. copy

1 Minute

Present

1.1  Original Copy of Letter Request from Brgy Chairman Immediate Supervisor and Certificate Seminar Workshop Compliant

re: Implementation of City Ordinances

1.2  Filling up of Information Sheet

1.1 Issuance of Information Sheet form

None

Realine Vallejera

Front Desk Staff Support Services Section COED

1.2 Issuance of Apprehension Report Form and OVR Booklet

Present

1.1  Accomplished OVR

booklet

1.2  Apprehension Report

1.1 Issuance of Apprehension Report Form and OVR Booklet

None

Nimfa S. Masilungan Front Desk Staff Support Services Section COED

TOTAL

None

3 minutes

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Suggestion Box

Tel. No. (02) 8532-5001 connecting to all Departments

Email: @mandaluyong.gov.ph

How feedbacks are processed

Send to the Receiving Officer and forwarded to

MR. ROSELLER STA. MARIA

How to file a complaint

Write a letter of complaint letter address to:

MR. ROSELLER STA. MARIA

Head, City Ordinance Enforcement Division

How complaints are processed

Complaint letters are forwarded to the head of office

for immediate action.