ABOUT THE OFFICE
The office is solely vested with the power to enforce and implement the Traffic Ordinance and related Ordinances and other traffic management plans and programs. It functions mainly as the Redemption Office of Ordinance Violation Receipts issued by the traffic enforcers and other enforcement units. It also has administrative supervision of overall enforcers of the different operation units – ASTF, ASEU, TRO, TEG and ASBU - and imposes disciplinary sanctions for improper or irregular apprehensions of enforcers.
Finally, the TPMO also has special operational function to combat colorum vehicles and other ordinance violations of public utility drivers and transport groups.
1. REDEMPTION PROCEDURE:
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Office or Division: |
CITY TRAFFIC AND PARKING MANAGEMENT DEPARTMENT (CTPMD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Traffic and Parking Violators |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Official Violation Receipt (OVR) – Original (White) |
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2. Affidavit of Loss (If lost OVR) |
Notary Public/City Legal Department |
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3. Resolution (Optional: If Adjudicated) |
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4. Authorization Letter (When a person apprehended would be unavailable, and then he/she may appoint someone on his/her behalf) |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Proceed to Window #1 and present the OVR for assessment. “NO DISCOUNT POLICY”
Note: Front of OVR: Valid as a temporary driver’s license if issued by Metro Manila LGUs. See back portion for number of days validity. If issued by MMDA, this CANNOT be used as a temporary driver’s license. |
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Failure to appear and settle fines with Metro Manila LGUs within the prescribed period may result in the imposition of appropriate surcharges and/or action. See back portion for payment instructions and venues for redeeming your confiscated license or plate number. You may redeem your confiscated license or plate number after 24 hours from apprehension. |
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2. OVR will be checked if: submitted and encoded already - Submitted - Encoded |
2.1 You will be advised of the penalty to pay for corresponding violation(s). |
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5-8 minutes |
Aileen B. Rodri- guez “YEN” Window 1 |
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2.2 An Order of Payment (OP) will be issued to you. |
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3. Proceed to the cashier at the Executive Building (ground floor, right side) for payment by present the Order of Payment (OP). |
3.1 An Official Receipt (OR) will be issued to you. |
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5-10 minutes |
Cash Division Cashier Window 1-10 |
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3.2 Issued Official Receipt (OR) will be presented to Window 2-3 of CTPMD. |
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4. RELEASING. WINDOW 2 or 3 Proceed to Window 2 or 3 and present the Official Receipt (OR) given by cashier and wait for your name to be called.
Other cases: • For Temporary License / OR/CR and Plate Number releasing must be present a valid ID with pictures • Impounding Case also must be present an OR/ CR and valid ID. Claim the vehicle/ motorcycle to respective impounding area
NOTE: Please print your name, date and signature at the back of blue copy of (OVR) to acknowledge receipt of item. |
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3-5 minutes |
Window 2 or 3
Leonardo S. Del Rosario “Nards” or Orlando B. Bien “Orly” |
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TOTAL |
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13-23 minutes |
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2. TOWING PROCEDURE:
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Office or Division: |
CITY TRAFFIC AND PARKING MANAGEMENT DEPARTMENT (CTPMD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Traffic and Parking Violators |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Towing Apprehension Ticket (TAT) |
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2. Photocopy of Driver’s License or any Government valid ID’s (with original for verification) |
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3. Bring a Photocopy of your OR/CR |
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4. Authorization Letter (When a person apprehended would be unavailable, and then he/she may appoint someone on his/ her behalf) |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Get your Mandaluyong Ordinance Violation Receipt (OVR) • Together with the requirements • Encoding |
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2-3 minutes |
Liza, Joy, Jovy and Ana |
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2. Window 1 for Order of Payment (OP) |
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1-2 minutes |
Aileen B. Rodri- guez “YEN” Window 1 |
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3. Proceed to the cashier at the Executive Building (ground floor, right side) for payment by present the Order of Payment (OP). • An Official Receipt (OR) will be issued to you. |
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5-10 minutes |
Cash Division Cashier Window 1-10 |
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4. Proceed to Impounding Area. |
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TOTAL |
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8-15 minutes |
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3. ADJUDICATION PROCEDURE:
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Office or Division: |
CITY TRAFFIC AND PARKING MANAGEMENT DEPARTMENT (CTPMD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Traffic and Parking Violators |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Official Violation Receipt (OVR) – Original (White) |
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2. Pro-forma Complaint Sheet |
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3. Schedule of Summon Sheet with approval of CTPMD head |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Proceed to the complaint desk “NO DISCOUNT POLICY”
• Evaluation of the OVR if it is still within the prescribe period to file a complaint, after which the complainant will be instructed to write down the complaint in a Pro- porma complaint sheet. • Based on Ordinance No. 588, s-2014 Sect. 157 p.57 Procedure for Filing of Complaints by Apprehended Party
a. A person apprehended for violation of this traffic ordinance and other related ordinances shall have a period of five (5) working days from date of apprehension within which to file his complaint |
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2-3 minutes |
May vary how long the com- plainant written in a Pro-porma complaint sheet
Liza, Joy, Jovy and Ana |
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before the Legal & Complaints Division of the Traffic and Parking Management Department (TPMD). Failure of the apprehended party to file his complaint within the period prescribed shall be deemed a wavier of his right to protest. It shall be incumbent upon the Hearing Officers to verify from the date indicated in the OVR whether or not the period has prescribed. |
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b. The complaint shall be scheduled for hearing on a date where both parties are available. The hearing maybe reset twice, but in no case shall exceed fifteen days. Failure of one of the parties to attend the scheduled hearings shall be a waiver of his right to present evidence. The Hearing Officer shall decide based on the merits of the complaint and shall issue a Resolution. The complaint shall be decided immediately and shall in no case exceed fifteen (15) working days from the time the complaint was filed. |
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c. Any request for extension of time to redeem the OVR shall be granted for seven (7) calendar days, extendible to another seven (7) calendar days. After two (2) extensions, the OVR shall be immediately paid to the TPMD |
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2. Your complaint will be filed and you will be advised for your schedule of adjudication. |
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Depends on Legal Department |
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TOTAL |
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2-3 minutes |
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Remarks:
1. The allotted time includes the writing of complaint (accomplishment of Pro-forma Complaint Sheet).
2. Scheduling is pursuant to the provision of Ordinance No. 588, S-2014.
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send feedback |
Suggestion Box Tel. No. (02) 8533-8511 / 8532-5347 (02) 8532-5001 connecting to all Departments |
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How feedbacks are processed |
Send to the Receiving Officer and forwarded to MR. ALEX I. SANTOS |
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How to file a complaint |
Write a letter of complaint letter address to: MR. ALEX I. SANTOS Head, City Traffic and Parking Management Department |
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How complaints are processed |
Complaint letters are forwarded to the head of office for immediate action. |