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ABOUT THE OFFICE

The Cultural Affairs and Tourism Development Office is tasked to organize and implement activities/projects that enhance cultural awareness among the citizenry. The office plays a vital role in promoting tourism in the city.

 

The office is also responsible for researching, analyzing, recording, reporting, and publishing of historical incidents, biography of heroes, and important persons and/or relics in the territorial jurisdiction of the City of Mandaluyong.

1.  REQUEST FOR CITY SOUND SYSTEM

 

Office or Division:

City Cultural Affairs and Tourism Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G).

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Request (3 copies) addressed to City Mayor

From applicant

2. Service Permit (1 copy)

City Cultural Affairs & Tourism Department

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire schedule availability of service and reserve it

1.1 Present

Schedule of Services

This service is FREE of charge

1 minute

Antonio Donato III;

Roberto Cruz Person-in-Charge City Sound System

2. Submit Letter of Request to the Office of the Mayor for the service needed and for the issuance

of permit on the reserved date and time

2.1 Receive

the Letter of Request

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

3. Obtain a copy of submitted letter of request with a

received stamp from the Office of the Mayor

3.1 Give copy of letter of request with received stamp

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

4. Present the letter of request with received stamp from the Office of the Mayor to the Person-in-Charge of the requested service

4.1 Receive the letter of request with received stamp from the Office of the Mayor

This service is FREE of charge

1 minute

Antonio Donato III;

Roberto Cruz Person-in-Charge City Sound System

5. Get permit from the Person-in-Charge

5.1 Issue permit for the service requested

This service is FREE of charge

1 minute

Antonio Donato III;

Roberto Cruz Person-in-Charge City Sound System

TOTAL

None

5 minutes

 

2.  REQUEST FOR CITY BAND

 

Office or Division:

City Cultural Affairs and Tourism Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G).

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Request (3 copies) addressed to City Mayor

From applicant

2. Service Permit (1 copy)

City Cultural Affairs & Tourism Department

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire schedule availability of service and reserve it

1.1 Present

Schedule of Services

This service is FREE of charge

1 minute

Rolando Abiog Person-in-Charge City Band

2. Submit Letter of Request to the Office of the Mayor for the service needed and for the issuance

of permit on the reserved date and time

2.1 Receive

the Letter of Request

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

3. Obtain a copy of submitted letter of request with a

received stamp from the Office of the Mayor

3.1 Give copy of letter of request with received stamp

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

4. Present the letter of request with received stamp from the Office of the Mayor to the Person-in-Charge of the requested service

4.1 Receive the letter of request with received stamp from the Office of the Mayor

This service is FREE of charge

1 minute

Rolando Abiog Person-in-Charge City Band

5. Get permit from the Person-in-Charge

5.1 Issue permit for the service requested

This service is FREE of charge

1 minute

Rolando Abiog Person-in-Charge City Band

TOTAL

None

5 minutes

 

3.  REQUEST FOR THE USE OF CITY GYMNASIUM

 

Office or Division:

City Cultural Affairs and Tourism Department

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G).

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Request (3 copies) addressed to City Mayor

From applicant

2. Service Permit (1 copy)

City Cultural Affairs & Tourism Department

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire schedule availability of service and reserve it

1.1 Present

Schedule of Services

This service is FREE of charge

1 minute

Manny Ampaya Person-in-Charge City Gymnasium

2. Submit Letter of Request to the Office of the Mayor for the service needed and for the issuance

of permit on the reserved date and time

2.1 Receive

the Letter of Request

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

3. Obtain a copy of submitted letter of request with a

received stamp from the Office of the Mayor

3.1 Give copy of letter of request with received stamp

This service is FREE of charge

1 minute

Person-in-Charge Front Desk Office of the

Mayor

4. Present the letter of request with received stamp from the Office of the Mayor to the Person-in-Charge of the requested service

4.1 Receive the letter of request with received stamp from the Office of the Mayor

This service is FREE of charge

1 minute

Manny Ampaya Person-in-Charge City Gymnasium

5. Pay corresponding fees at the City Treasury Department by showing the Order of Payment. Official Receipt will be issued upon payment.

5.1 Accept order

of payment and Issue Official Receipt

Basketball Court – 330.00/hour; Electronic Score Board – 165.00/ game;

Sound System – 1,100.00/event; Concert and other Allied Events – 2,200.00/event; Boxing and other big sports event – 2,200.00/event

1 minute

Cashier City Treasury Department

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

6. Present Original Receipt and Letter of Request with received stamp from the Office of the Mayor

6.1 Receive the letter of request with received stamp from the Office of the Mayor

None

1 minute

Manny Ampaya Person-in-Charge City Gymnasium

7. Get permit from the Person-in-Charge

7.1 Issue permit for the facility requested

This service is FREE of charge

1 minute

Manny Ampaya Person-in-Charge City Gymnasium

TOTAL

 

6 minutes

 

 

 

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Suggestion Box

Tel. No. (02) 8533-9107

(02) 8532-5001 connecting to all Departments

Email: tourism@mandaluyong.gov.ph

How feedbacks are processed

Send to the Receiving Officer and forwarded to MR. NOLAN ANGELES

How to file a complaint

Write a letter of complaint letter address to: MR. NOLAN ANGELES

Head, Cutural Affairs and Tourism Department

How complaints are processed

Complaint letters are forwarded to the head of office for immediate action.