CITY SOCIAL WELFARE AND DEVELOPMENT DEPARTMENT

Office or Division:

Office of the Mayor

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C); Government to Business (G2B); and Government to Government (G2G).

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Intent

Requesting Party

2. Residence Certificate, upon claim

Respective Barangay

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepare a letter of

1.1 Have the letter received, stamped and dated at the office of the City Mayor. Said letter is subject for approval.

This service is

3 minutes

Ms. Arianne

intent containing

FREE of charge

Ramos;

specific details such

Ms. Nida Mina;

as occasion, location,

Mr. Marvin Aboy;

date and time,

Mr. Leandro

specific purpose of

Batacan

the affairs/s, names

of persons/organizers

responsible and

specific form of

assistance needed.

1.2 Approved or declined, the Office Staff will inform sender of the status

of request which may include date and time of claim (for approved requests)

This service is FREE of charge

2 minutes

Ms. Arianne Ramos;

Ms. Nida Mina; Mr. Marvin Aboy; Mr. Leandro Batacan

Approving Officer: Mr. Victor Victoria

2. Receiving of Assistance and Claim

2.1 A copy of the client’s Residents

Certificate will be collected by the staff

This service is FREE of charge

20-30 minutes depending on the number of claimants

Ms. Shiela Dominguez; Ms. Rizalina de Leon

TOTAL

None

25-35 minutes

Office or Division:

Office of the Mayor

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Intent

Requesting Party

2. Community Tax Certificate, upon claim

License Taxes and Fees Division, Office of the City Treasurer

3. Social Case Study

City Social Welfare and Development Department

4. Certificate of Indigency

Respective Barangay; City Social Welfare and Development Department

5. Medical Record/Abstract

Attending Hospital

6. Medicine Prescription

Attending Doctor

7. Any valid I.D.

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepare all

1.1 The letter and all the requirements

will be received/ checked by the staff of the Office of the Mayor.

This service is

3 minutes

Ms. Arianne

requirements and

FREE of charge

Ramos;

present it to the

Ms. Nida Mina;

Receiving Officer

Mr. Marvin Aboy;

Mr. Leandro

Batacan

1.2 The Office Staff will inform the client of the status of request which may include date and time of claim

This service is FREE of charge

2 minutes

Mr. Edgardo Ramoso; Mr. Ronaldo Camacho;

Mr. Teles Oliveros

Approving Officer: Mr. Victor Victoria

1.3 Request is subject for screening, assessment and approval of the Office of the City Mayor through

the office of the Executive Secretary.

This service is FREE of charge

10 minutes

Mr. Edgardo Ramoso; Mr. Ronaldo Camacho;

Mr. Teles Oliveros

Approving Officer: Mr. Victor Victoria

2. Receiving of Assistance and Claim

2.1 A copy of the client’s

Community Tax Certificate and a copy of his/ her valid ID will be collected by the staff

This service is FREE of charge

20-30 minutes depending on the number of claimants

Ms. Shiela Dominguez; Ms. Rizalina de Leon

TOTAL

None

35-45 minutes

Office or Division:

Office of the Mayor

Classification:

Simple

Type of Transac- tion:

Government to Citizen (G2C)

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Intent

Requesting Party

2. Community Tax Certificate, upon claim

License Taxes and Fees Division, Office of the City Treasurer

3. Social Case Study

City Social Welfare and Development Dept.

4. Certificate of Indigency

Respective Barangay; City Social Welfare and Development Department

5. Medical Record/Abstract

Attending Hospital

6. Hospital Billing (Statement of Account)

Attending Hospital

7. Any valid I.D.

CLIENT STEPS

AGENCY ACTION

FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepare all requirements and present it to the Responsible Person at the Office of the Executive Secretary

1.1 The letter and all the requirements will be received/checked

by the staff of the Office of the Executive Secretary.

This service is FREE of charge

5-10 minutes

Mr. Victor E. Victoria;

Mr. Ferdinand Candelaria;

Mr. Mike Ocampo

1.2 The Office of the City through the Correspondence supervisor will prepare an intercession letter in behalf of the patient and family.

This service is FREE of charge

5-10 minutes

Mr. Orly Fumera; Mr. Edgardo Ramoso;

Mr. Leo Urmeneta

TOTAL

None

10-20 minutes

Office or Division:

Office of the Mayor

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Students

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Intent

Requesting Party

2. Community Tax Certificate, upon claim

License Taxes and Fees Division, Office of the City Treasurer

3. School Registration Card/Class Card

Respective School

4. Any valid I.D.

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present all requirements to the Staff-In-Charge

1.1 Request will

be received and is subject for screening, assessment and approval

of the Office of the City Mayor through Mr. Fumera.

This service is FREE of charge

5-10 minutes

Mr. Orly Fumera; Mr. Christopher Villadolid

1.2 Approved or declined, the Office Staff will inform sender of the status of request which may include date and time of claim (for approved requests).

This service is FREE of charge

5-10 minutes

Approving Officer: Mr. Orly Fumera

TOTAL

None

10-20 minutes

Office or Division:

Office of the Mayor

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

College Students

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Letter of Intent

Requesting Party

2. Community Tax Certificate, upon claim

License Taxes and Fees Division, Office of the City Treasurer

3. Barangay Clearance

Respective Barangay

4. School Registration Card

5. Latest Income Tax Return of your parents or Joint-Affidavit of Non-filling of ITR in case they are unemployed

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present all requirements to the Staff-In-Charge

1.1 Request will be received by

the Staff-In-

Charge.

This service is FREE of charge

5-10 minutes

Mr. Orly Fumera; Mr. Christopher Villadolid;

Ms. Wilma Pajalla

2. Take and Pass qualifying examination.

2.1 The Staff-in- Charge will provide the client the time and date of examination.

This service is FREE of charge

30 minutes

Mr. Orly fumera

2.2 The Office Staff will inform applicant of the status of application and

the result of the

exam

5 minutes

Mr. Orly Fumera; Mr. Christopher Villadolid;

Ms. Wilma Pajalla

TOTAL

None

40-50 minutes