Customer Solutions Officers (Customer Service Representative)

RESPONSIBILITIES:
The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing
offshore client of Citi. The overall objective of this role is to provides world class service excellence to
Citi global clients by offering a remarkable phone and digital banking experience. They handle customer
service-related concerns of Citi clients that may involve general service inquiries, billing and disputes,
credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also
ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely
manner, maintaining compliance with departmental standards. They Identify and fulfill clients’
necessities by providing an exceptional customer experience.
REQUIREMENTS:
• International BPO voice experience is a plus
• College Graduate of any 4-year course
• Call Center Experience is not required for applicants who completed a bachelor’s degree
• Fresh Graduates are welcome to apply
• High School Graduates need to have 6 months BPO international voice experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be Filipino citizens or hold relevant residence status
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Medical, Dental and Optical Allowance (MDOA)
• Retirement Plan
• Staff Loan
• Total of 35 leaves credits in a year (Vacation, Personal, Sick and Mandatory Leaves)
• Tuition Fee Reimbursement
• Bereavement Assistance

CAREER GROWTH:
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available
openings & business needs