ABOUT THE OFFICE
The Persons With Disabilities Affairs Division (PDAD) was established in 1998 under City Ordinance 193 S. 1998. PDAD is the FIRST Local Government Office in the entire Philippines created that caters to the need of Persons With Disabilities (PWDs) and in accordance with the basic principle of the Magna Carta for Persons with Disabilities (Republic Act 9442), that the PWDsâ right must not be perceived as welfare services of the government. Our mission is to work with and for Persons With Disabilities addressing their rights to EDUCATION, HABILITATION and REHABILITATION, PLAY and LEISURE, FAMILY SUPPORT, HEALTH EQUAL OPPORTUNITY, and ACCESSIBILITY.
1. ISSUANCE OF THE NATIONAL PWD IDENTIFICATION CARD
(Pursuant to RA 9442, 20% Discount to Transportation, Medicine and Prime Commodities)
Office or Division: |
Person with Disabilities Affairs Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Persons With Disablity |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. For Apparent Disability, Medical Certificate indicating the Disability; or School Assessment from Licensed Special Education Teacher duly signed by the Principal. For Non Apparent Disability (i.e., Autism, Mental Disorder, etc), Medical Certificate from a Licensed Private or Government Physician that can diagnose such conditions; or Clinical Abstract or Medical Evaluation. |
Licensed Private or Government Physician |
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2. 3 pieces 2x2 and 2 pieces 1x1 Recent ID pictures |
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3. Blood Type Result |
City Health Laboratory |
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4. Voterâs ID or Voterâs Registration (Proof of Residency) If the client/applicant is NOT of voting age, it will be the Voterâs ID of his/her parents or caregiver |
Local Comelec |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Submit requirements for Evaluation. |
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This service is FREE of charge
In case wherein the client could not provide for the cost of ID pictures and blood typing, the city government will provide them for FREE. The service includes FREE lamination of the Identification Card. |
2 minutes |
Ms. Wennah Marquez; Ms. Myrna Orayan |
2. Fill out application Form |
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5-15 minutes |
Client/Applicant |
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3. Processing of application Typing of information details in the ID card and writing details in the medicine and prime commodities booklets, and lamination of ID Card
If client does not know his/her blood type, he/she will be accompanied to the City Health Laboratory for FREE blood typing.
If client is of voting age and have not registered with COMELEC and the Voterâs Registration is available, he/ she will be accompanied to the COMELEC Office for registration.
If clientâs financial capability could not afford to have copies of ID pictures, PDAD will provide for it FREE of charge. |
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5-15 minutes
15-20 minutes
30-45 minutes
5 minutes |
Leandro Salvador; Myrna Orayan; Antonina Sotto; Johnny Buncio; Alex Lago
Alex Lago; Norma Pasion; Johnny Buncio
Alex Lago; Norma Pasion; Lito Orayan
Dennis Balan; Leandro Salvador |
4. Issuance or release of the Identification card and booklets The governing law on the usage of the ID Card as well as its booklet will be explained to the applicant |
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5 minutes |
Antonina Sotto; Myrna Orayan |
TOTAL |
None |
30 minutes |
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2. REQUEST FOR ASSISTIVE DEVICES
(Standard and intermediate Wheelchairs, Crutches, Canes, White Canes and Walkers)
Office or Division: |
Person with Disabilities Affairs Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
PWD in need |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. 1 piece 3R Whole Body picture |
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2. Certificate of Community Service (40 hours for Wheelchairs and 10 hours for other devices) |
Barangay Hall, Civil Organization or Agency where service was rendered |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Referral and Appointment Those in need of wheelchairs usually self-refer or be referred by Health Centers, Barangay workers, Rehabilitation workers and Non Government Agencies |
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This service is FREE of charge |
2 minutes |
Ariel Allorde; Referring person |
2. Assessment Each user requires an individual assessment, taking into account their lifestyle, home environment, and physical condition. Certified Wheelchair Assessors either go to their house or user will be brought to our office for assessment. |
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(depending on clientâs cooperation and deformity |
Angelito Orayan; Norma Pasion; Ariel Allorde; (Standard Wheelchairs & Other Assistive devices) |
3. Prescription Using the information gained from the assessment, a wheelchair pre- scription is developed. The prescription details the selected wheelchair type, size, and modifications (if any) |
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5-15 minutes |
Wennah Marquez; Angelito Orayan |
4. Funding and Ordering Funding source is identified and wheelchair is ordered from supplier or from stock |
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30 minutes |
Ms. Wennah Marquez |
5. Product Preparation PDAD will pick up ordered wheelchairs from donors (Latter Day Saints Charities) or from the Office of the Mayor and prepare the wheelchair for the initial fitting. Adjustment and modifications will be made. |
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30 minutes â 1 hour (depending on modifications) |
Wennah Marquez Leandro Salvador Angelito Orayan Ariel Allorde |
6. Fitting The Certified Wheelchair Technician who assessed the user fits them in the wheelchair. Final adjustments are made to ensure the wheelchair is correctly assembled and set up. If postural support or modifications are required, additional fitting will be necessary. |
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15 minutes (Standard Wheelchair)
2 â 4 hours (Intermediate Wheelchair) |
Wennah Marquez Intermediate Wheelchair
Angelito Orayan Standard Wheelchair |
7. User Training The Wheelchair Technician instructs the User and their caregivers on how to safely and effectively use and maintain the wheelchair. |
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15 minutes |
Wennah Marquez Angelito Orayan |
8. The Wheelchair Technician will schedule with the User dates for follow up. This would also provide opportunity to check wheelchair fit and provide further training and support. |
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15 minutes - 1 hour |
Wennah Marquez Angelito Orayan |
3. REFERRALs
REQUEST FOR AUDIOLOGICAL OR HEARING TEST AND PSYCHOLOGICAL ASSESSMENT
Office or Division: |
Person with Disabilities Affairs Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
PWD in need |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Barangay Certificate of Indigency |
Barangay Hall |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Submit requirement or request for evaluation |
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This service is FREE of charge |
2 minutes |
Myrna Orayan Ariel Allorde Leandro Salvador |
2. Fill out request form |
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5 minutes |
Client / Applicant |
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3. Prepare Endorsement Letter |
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5 â 10 minutes |
Myrna Orayan Ariel Allorde |
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4. PDAD Staff will call Assessment center for schedule of clients |
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5 minutes |
PDAD Staff |
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5. Give instructions to client re schedule of assessment and directions |
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5 â 10 minutes |
Myrna Orayan Leandro Salvador Ariel Allorde |
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4. REQUEST FOR HEARING AID AND PROSTHESIS/ORTHOSIS
Office or Division: |
Person with Disabilities Affairs Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
PWD in need |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Barangay Certificate of Indigency |
Barangay Hall |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Submit requirement or request for evaluation |
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This service is FREE of charge |
2 minutes |
Myrna Orayan Ariel Allorde Leandro Salvador |
2. Fill out request form |
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5 minutes |
Client / Applicant |
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3. Prepare Endorsement / Referral Letter Endorsement Letter to PGH Spine and Rehab or UERM Philippine School of Prosthetics and Orthotics.
For Hearing Aid, ensure that client have 3 Hearing Test with quotation from different Audiological Centers |
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5 â 10 minutes |
Myrna Orayan Ariel Allorde |
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4. Endorse/Assist clients in securing Social Case Study from CSWD |
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5 minutes |
Alex Lago Antonina Sotto |
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5. Explain other requirements of tie up organization. Give instructions to client re schedule of assessment and directions in going to assessment venue. |
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5 â 10 minutes |
Myrna Orayan Leandro Salvador Ariel Allorde |
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send feedback |
Suggestion Box Tel. No. (02) 8532-5001 connecting to all Departments Email: dpad@mandaluyong.gov.ph |
How feedbacks are processed |
Send to the Receiving Officer and forwarded to MS. WENNAH MARQUEZ |
How to file a complaint |
Write a letter of complaint letter address to: MS. WENNAH MARQUEZ Head, Person with Disabilities Affairs Division |
How complaints are processed |
Complaint letters are forwarded to the head of office for immediate action. |