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ABOUT THE OFFICE

The Persons With Disabilities Affairs Division (PDAD) was established in 1998 under City Ordinance 193 S. 1998. PDAD is the FIRST Local Government Office in the entire Philippines created that caters to the need of Persons With Disabilities (PWDs) and in accordance with the basic principle of the Magna Carta for Persons with Disabilities (Republic Act 9442), that the PWDs’ right must not be perceived as welfare services of the government. Our mission is to work with and for Persons With Disabilities addressing their rights to EDUCATION, HABILITATION and REHABILITATION, PLAY and LEISURE, FAMILY SUPPORT, HEALTH EQUAL OPPORTUNITY, and ACCESSIBILITY.

1.  ISSUANCE OF THE NATIONAL PWD IDENTIFICATION CARD

(Pursuant to RA 9442, 20% Discount to Transportation, Medicine and Prime Commodities)

 

Office or Division:

Person with Disabilities Affairs Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Persons With Disablity

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. For Apparent Disability, Medical Certificate indicating the Disability; or School Assessment from Licensed Special Education Teacher duly signed by the Principal.

For Non Apparent Disability (i.e., Autism, Mental Disorder, etc), Medical Certificate from a Licensed Private

or Government Physician that can diagnose such conditions; or Clinical

Abstract or Medical Evaluation.

Licensed Private or Government Physician

2. 3 pieces 2x2 and 2 pieces 1x1 Recent ID pictures

 

3. Blood Type Result

City Health Laboratory

4. Voter’s ID or Voter’s Registration (Proof of Residency)

If the client/applicant is NOT of voting age,

it will be the Voter’s ID of his/her parents or caregiver

Local Comelec

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit requirements for Evaluation.

 

This service is FREE of charge

 

In case wherein the client could not provide for the cost of ID pictures and blood typing, the

city government will provide them for FREE. The service includes FREE lamination of the Identification Card.

2 minutes

Ms. Wennah Marquez;

Ms. Myrna Orayan

2. Fill out application Form

 

5-15 minutes

Client/Applicant

3. Processing of application

Typing of information details in the ID card and writing details

in the medicine and prime commodities booklets, and lamination of ID Card

 

If client does not know his/her blood type, he/she will be accompanied to the City Health

Laboratory for FREE blood typing.

 

If client is of voting age and have not registered with COMELEC and the Voter’s Registration is available, he/ she will be accompanied to the

COMELEC Office for registration.

 

If client’s financial capability could not afford to have copies of ID pictures, PDAD will provide for it FREE of charge.

 

 

5-15 minutes

 

 

 

 

 

15-20 minutes

 

 

 

30-45 minutes

 

 

 

 

5 minutes

Leandro Salvador; Myrna Orayan; Antonina Sotto; Johnny Buncio; Alex Lago

 

Alex Lago; Norma Pasion; Johnny Buncio

 

Alex Lago; Norma Pasion; Lito Orayan

 

 

Dennis Balan; Leandro Salvador

4. Issuance or release of the Identification card and booklets

The governing law on the usage of the ID Card as well as its booklet will be explained to the applicant

 

 

5 minutes

Antonina Sotto; Myrna Orayan

TOTAL

None

30 minutes

 

2.  REQUEST FOR ASSISTIVE DEVICES

(Standard and intermediate Wheelchairs, Crutches, Canes, White Canes and Walkers)

 

Office or Division:

Person with Disabilities Affairs Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

PWD in need

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. 1 piece 3R Whole Body picture

 

2. Certificate of Community Service (40 hours for Wheelchairs and 10 hours for other devices)

Barangay Hall, Civil Organization or Agency where service was rendered

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Referral and Appointment Those in need of wheelchairs usually self-refer or be referred by Health Centers, Barangay workers, Rehabilitation workers and Non

Government Agencies

 

This service is FREE of charge

2 minutes

Ariel Allorde; Referring person

2. Assessment

Each user requires an individual assessment, taking into account their lifestyle, home environment, and physical condition. Certified Wheelchair Assessors either go to their house or user will be brought to our office for assessment.

 

 

(depending on client’s cooperation and deformity

Angelito Orayan; Norma Pasion; Ariel Allorde; (Standard Wheelchairs & Other Assistive devices)

3. Prescription Using the information gained from the assessment, a wheelchair pre- scription is developed. The prescription details the selected wheelchair type, size, and modifications

(if any)

 

 

5-15 minutes

Wennah Marquez; Angelito Orayan

4. Funding and Ordering Funding source is identified and wheelchair is ordered from supplier or from stock

 

 

30 minutes

Ms. Wennah Marquez

5. Product Preparation PDAD will pick up ordered wheelchairs from donors (Latter Day Saints Charities) or from the Office of the Mayor and prepare the wheelchair for the initial fitting. Adjustment and modifications will be made.

 

 

30 minutes – 1 hour (depending on modifications)

Wennah Marquez Leandro Salvador Angelito Orayan Ariel Allorde

6. Fitting The Certified Wheelchair Technician who assessed the user fits them in the wheelchair. Final adjustments are made to ensure the

wheelchair is correctly assembled and set up. If postural support or modifications are required, additional fitting will be necessary.

 

 

15 minutes (Standard Wheelchair)

 

2 – 4 hours (Intermediate Wheelchair)

Wennah Marquez Intermediate Wheelchair

 

Angelito Orayan Standard Wheelchair

7. User Training The Wheelchair

Technician instructs the User and their caregivers on how to safely and effectively use and maintain the wheelchair.

 

 

15 minutes

Wennah Marquez Angelito Orayan

8. The Wheelchair Technician will schedule with the User dates for follow up. This would also provide opportunity to check wheelchair fit and provide further training and support.

 

 

15 minutes - 1 hour

Wennah Marquez Angelito Orayan

3.  REFERRALs

REQUEST FOR AUDIOLOGICAL OR HEARING TEST AND PSYCHOLOGICAL ASSESSMENT

 

Office or Division:

Person with Disabilities Affairs Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

PWD in need

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Barangay Certificate of Indigency

Barangay Hall

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit requirement or request for evaluation

 

This service is FREE of charge

2 minutes

Myrna Orayan Ariel Allorde Leandro Salvador

2. Fill out request form

 

5 minutes

Client / Applicant

3. Prepare Endorsement Letter

 

5 – 10 minutes

Myrna Orayan Ariel Allorde

4. PDAD Staff will call Assessment center for schedule of clients

 

5 minutes

PDAD Staff

5. Give instructions to client re schedule of assessment and directions

 

5 – 10 minutes

Myrna Orayan Leandro Salvador Ariel Allorde

 

 

 

 

4.  REQUEST FOR HEARING AID AND PROSTHESIS/ORTHOSIS

 

Office or Division:

Person with Disabilities Affairs Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

PWD in need

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Barangay Certificate of Indigency

Barangay Hall

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit requirement or request for evaluation

 

This service is FREE of charge

2 minutes

Myrna Orayan Ariel Allorde Leandro Salvador

2. Fill out request form

 

5 minutes

Client / Applicant

3. Prepare Endorsement

/ Referral Letter Endorsement Letter to PGH Spine and Rehab or UERM Philippine School of Prosthetics and Orthotics.

 

For Hearing Aid, ensure that client have 3 Hearing Test with quotation from different Audiological Centers

 

5 – 10 minutes

Myrna Orayan Ariel Allorde

4. Endorse/Assist clients in securing Social Case Study from CSWD

 

5 minutes

Alex Lago Antonina Sotto

5. Explain other requirements of tie up organization. Give instructions to client re schedule of assessment and

directions in going to assessment venue.

 

5 – 10 minutes

Myrna Orayan Leandro Salvador Ariel Allorde

 

 

 

 


FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Suggestion Box

Tel. No. (02) 8532-5001 connecting to all Departments

Email: dpad@mandaluyong.gov.ph

How feedbacks are processed

Send to the Receiving Officer and forwarded to MS. WENNAH MARQUEZ

How to file a complaint

Write a letter of complaint letter address to: MS. WENNAH MARQUEZ

Head, Person with Disabilities Affairs Division

How complaints are processed

Complaint letters are forwarded to the head of office for immediate action.