PUBLIC EMPLOYMENT SERVICES DEPARTMENT

ABOUT THE OFFICE

The Public Employment Service Office (PESO) is a non-fee charging multi-service provider established or accredited pursuant to Republic Act 8759 otherwise known as the PESO Act of 1999.

The office ensures the prompt, timely and efficient delivery of employment service and provision of information on other DOLE employment and self-employment programs in the city.

Provides employment and recruitment assistance, labor market information, career guidance and employment counseling and other DOLE programs.

1. AFFILIATION OF EMPLOYER

The Letter of Affiliation is issued to employers for partnership to PESO to fast-track the meeting of jobseeker/s and employers/overseas recruitment agencies in one venue at a specific date to reduce cost, time and effort particularly on the part of the applicants

Office or Division:	Public Employment Services Department
Classification:	Simple
Type of Transaction:	G2B – Government to Business Entity
Who may avail:	All companies seeking to join the Mandaluyong PESO Job Fairs
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Business Permit (1 photocopy)		Concerned Local Government Unit
BIR 2303 (1 photocopy)		Bureau of Internal Revenue (BIR)
SEC / DTI Registration (1 photocopy)		Securities and Exchange Commission (SEC) or Department of Trade and Industry (DTI)
Certificate of No Pending Case (1 photocopy)		Department of Labor and Employment (DOLE)
Additional Requirement:
DO 174 (if Manpower Agency) (1 photocopy)		Department of Labor and Employment (DOLE)
CDA (if Cooperative) (1 photocopy)		Cooperative Development Authority (CDA)
PEZA (if Call Center Agency) (1 photocopy)		Philippine Economic Zone Authority (PEZA)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Get Employer’s Registration Form (ER Form) and the list of requirements from the PESO Officer	1.1 Provide Employer’s Registration Form and the list of required documents	None	3 minutes	Documentation Clerk PESO
2.Submit the accomplished ER Form with required documents as DOLE compliance for PESO affiliation	2.1 Check the completeness of the Application Form and all documentary requirements. 2.1.1 For complete requirements, receive the application, with all supporting documents. • For incom- plete docu- ments, re- turn the Application Form and documents to the client indicating the lacking require- ment/s and explain, as may be necessary. Application is deemed not filed.			Documentation Clerk
	2.2 Approve/disap- prove affiliation 2.2.1 Prepare Letter of Affiliation • Letter of Affiliation signed by PESO Manager 2.3 Database encoding of Employer’s details and job vacancies in the PhilJobNet and PEIS 2.4 Conduct Orientation and Interview with the employer or authorized representative 2.5 Release the Letter of Affiliation 2.6 Inform employ- er the sched- ule of their In-House Interview	None	10 minutes	LMI Clerk Department Head LMI Clerk PESO
3. Attend orientation on rules and regulation in the conduct of job fair and other information		None	10 minutes	Department Head PESO
4. Claim the Letter of Affiliation		None	1 minutes	Action Officer PESO
5. Request schedule for In-House interview (optional)		None	2 minutes	Referral & Placement Officer PESO
TOTAL		None	26 minutes

2. REFERRAL AND PLACEMENT

Under RA 8759 otherwise known as PESO Act of 1999, the Public Employment Service Office is mandated to carry out full and equal employment opportunities for all. Referral is a process of directing pre-screened jobseekers to employers with vacancies matching their qualifications.

Office or Division:	Public Employment Services Department
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Jobseekers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Resume / Credentials (1 original copy / 1 photocopy)		Applicant
2. Barangay Clearance (1 photocopy)		Concerned Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Register in the visitor’s logbook	1.1 Provide Employer’s Registration Form and the list of required	None	1 minute	Placement & Referral Officer PESO
	documents
2. Accomplish National Skills Registration (NSRP) form	2.1 Provide NSRP form	None	5 minutes	Documentation Clerk PESO
3. Submit duly accomplished NSRP Form	3.1 Receive the duly accomplished NSRP Form 2.1. Validate the applicant’s NSRP form	None	3 minutes	Documentation Clerk PESO
				Placement & Referral Officer PESO
	3.2 Endorse to the Referral and Place- ment Officer • Check job vacancies for proper endorse- ment to employer
4. Check the list of job vacancies posted on the PESO Bulletin Board	4.1 Endorse applicant to employer for interview based on the qualifications of applicant	None	5 minutes	Placement & Referral Officer PESO LMI Staff PESO Manager PESO
	4.2 Prepare referral letter if necessary • Referral Letter sign by PESO Manager
5. Receive Referral Letter	5.1 Issuance of referral letter • Orientation of applicant by Place- ment Staff	None	2 minutes	Placement & Referral Officer PESO
TOTAL		None	16 minutes

*** for Jobseekers who are NOT occupationally set, refer for Training/Employability or Self- Employment Program

3. CAREER GUIDANCE AND EMPLOYMENT COACHING TO SCHOOLS

It aims to inform students and jobseekers with possible education and career paths. The establishment of Networks of Guidance Counselors (NGCs), on the other hand, is a measure to augment the very few number of Registered Guidance Counselors (RGCs) in the country providing education, personal/motivational, and career guidance counseling to students and jobseekers.

Office or Division:	Public Employment Services Department
Classification:	Simple
Type of Transaction:	G2G – Government to Government G2B – Government to Business Entity
Who may avail:	Schools (Public & Private)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Letter of Intent (1 original copy)		Applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a letter of intent requesting for the facilitation of Career Guidance and Employment Coaching to be conducted in your school, addressed to: HON. CARMELITA A. ABALOS City Mayor Thru: EMMA L. JAVIER PESO Manager	1.1 Receive the original Letter of Intent	None	1 minute	Career and Employment Coaching Officer PESO
2. Meet PESO Manager prior to the conduct of Career Guidance & Employment Coaching Activity and Labor Education for Graduating Students	2.1 Conduct the planning of the activity	None	10 minutes	Department Head PESO
3. Scheduling of Career Guidance & Employment Coaching Activity and Labor Education for Graduating Students	3.1 Inform the school autho- rized represen- tative regarding the schedule of the activity	None	3 minutes	Career and Employment Coaching Officer PESO

4. LABOR MARKET INFORMATION (LABOR SUPPLY-DEMAND)

Labor Market Information (LMI) describes the interaction between the supply of and demand for labor in the market. Furthermore it presents and interprets how a labor market is functioning, and identifies available labor resources, employment opportunities, and other related informa- tion such as wage rates, qualifications, employment conditions, etc. It issues various regular LMI publications such as Labor Market Monitor, Labor Market Updates and Job Ads; and special publications such as Labor Market Trends, Career Pamphlets, and Industry Career Guides.

Office or Division:	Public Employment Services Department
Classification:	Simple
Type of Transaction:	G2G – Government to Government G2C – Government to Citizen G2B – Government to Business Entity
Who may avail:	Students, Employers, labor organizations, workers, government agency
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
For G2G 1. Receive Labor-Supply Demand Profile	1.1 Every 1st week of the month, LMI Officer forward the system gene- rated City Labor Supply Demand profile to Department of Labor and Employment- NCR-PAPAM- AMARISAN Field Office which consists of • Applicants Registered • Job vacan- cies solicited • Applicants referred for training • Applicants referred for placement • Applicants placed	None	3 minutes	LMI Officer PESO
	• Number of Individuals reached (Youth/ Non-youth) • Number of Institutions reached • Employment and Career Guidance applicants coached • And other data for PESO and DOLE Special Programs
For G2C / G2B 1. Review the Labor Market Information profile	1.1 Information dissemination consist of: • Labor Force Statistics • Labor Supply and Demand profile based on Philippine Standard Occupational Classification (PSOC) • Labor Market Analysis • Employment and Economic Activities	None	-	LMI Officer / Department Head PESO
TOTAL		None	3 minutes

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
How feedbacks are processed	Accomplish the feedback form available in PESO office/main entrance of City Government of Mandaluyong and drop in the drop box. Send your feedback thru email at pesomandaluyong@gmail.com Call PESO office 8532-5001 loc 570 / 8532-2606. Visit and talk to the PESO Officer of the day.
How to file a complaint	• Accomplish the feedback form available in offices/main entrances of City Government of Mandaluyong building and drop in the drop box. • Email at pesomandaluyong@gmail.com. • Call the PESO office 8532-5001 loc 570 / 8532 2606.
How complaints are processed	Complaints received are forwarded to the relevant person for appropriate action. The office will be required to submit a reply within 3 working days upon receipt of the complaint. The designated employees will give the feedback to the client.
Contact Information of CCB, PCC, ARTA	ARTA: complaints@arta.gov.ph 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)

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