SANGGUNIANG PANLUNGSOD

ABOUT THE OFFICE

The Office takes custody of local legislative archives and is tasked with keeping the journal of all ordinances and resolutions enacted by the Sangguniang Panlungsod and the proceedings of Sanggunian meetings.

In line with the incumbent Council’s VISIONS and MISSIONS which has an acronym of PRIDE, which stands for: P-roactive, R-esponsible, I-nnovative,

D-evelopmentoriented and E-fficient, the Secretariat as for its primary Mission and Objective is to give its unwavering and unqualified support, and in so doing, it will vigorously, courageously, vibrantly, socially and morally committed to deliver the real message of its ABC=FOCUS which stands also for Aptitude, Behavior and Competence equals Fortitude, Organized, Collective, Unsullied Sustainability.

Simply put, we always look forward for the missing link in exerting the best practices act to attain excellence in Public Service.

Red Tape is not known in this Department.

What is important, Public Service to us means self-denial.

1. FRANCHISE APPLICATION (FOR CORPORATE)

Office or Division:	Sanggunian Panlungsod
Classification:	Highly Technical
Type of Transaction:	Government to Business (G2B)
Who may avail:	Business Owners, Service Providers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Written request addressed to the Sanggunian Secretary, MA. TERESA C. SANTOS-MIRANDA
2. Board Resolution authorizing applicant’s representative
3. Other required pertinent documents (list of requirements available at the SP Secretariat Office)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request to the receiving clerk with attachment of complete requirements	1.1 Forward the request to the Sanggunian Secretary	None		Chona Celeste
	1.2 For wise discretion of the Sanggunian Secretary whether to indorse the request to appropriate authority or have it calendared on the next earliest council session NOTE: Council Session held only once a week and scheduled every Monday at 12:00 noon	None	Within the day
	1.3 Referral to the appropriate committee for study	None
	1.4 The concerned committee in-charge may call for a, or series of public hearing/s with the stake- holders and/ or shall formulate corresponding measure to effect the request and shall be subject to first up to third reading of the council depending on the request	None		Chona Celeste
TOTAL		None

2. CERTIFICATE OF PUBLIC CONVENIENCE (FOR TRICYCLE FRANCHISE) APPLICATION

Office or Division:	Sanggunian Panlungsod
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Tricycle Owners
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. All applicants for renewal will submit to TRO their request with all other required documents.
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. TRO will review and check renewal and/ or new applicants of franchise and submit it to TFB				Gina Lico
2. All renewal/new applicants submitted by TRO will be scheduled for hearing by TFB				Gina Lico
3. TFB will prepare a Board Resolution on the approved new/ renewal applicants and furnish TRO a copy				Gina Lico
4. TRO will prepare the franchise (renewal) based on the Board Resolution approved by TFB				Gina Lico
5. TRO forwards to the Mayor the franchise for his signature				Gina Lico
TOTAL

3. APPLICATION AND REQUEST FOR:

• ACCREDITATIONS (IT & NGO’s)

• MOVIE TICKET SURCHARGE

• TAX EXEMPTION/INCENTIVES AND/OR REDUCTION

Office or Division:	Sanggunian Panlungsod
Classification:	Highly Technical
Type of Transaction:	Government to Business (G2B); and Government to Government (G2G).
Who may avail:	IT Companies, Businesses and Goverment and Non-Government Organizations
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Written request addressed to the City Vice Mayor
2. Written request addressed to the Sanggunian Secretary, MA. TERESA C. SANTOS-MIRANDA
3. Written request addressed to the Sangguniang Panlungsod
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all the required documents to the receiving clerk (Office of the Vice Mayor)	1.1 OVM will assess the application and shall forward/indorse it to the Office of the Sanggunian Secretary (for NGO Accreditation)	None		Gina Lico
	1.2 For intelligent study of the Sanggunian Secretary whether to indorse the request to the appropriate authority or have it calendared on the next earliest council session	None		Chona Celeste
	1.3 Referral to the appropriate committee for study	None		Chona Celeste
	1.4 The committee in-charge will craft corres- ponding measure to effect the request and shall be subject to first up to third reading of the council depending on the request (the committee in-charge may either also conduct a committee/ public hearing)			Chona Celeste
	1.5 Council may shall adopt a resolution or ordinance to effect the approval of the request subject for the approval of the City Mayor	None		Chona Celeste
TOTAL

4. FILING OF COMPLAINTS OR ADMINISTRATIVE CASES

Office or Division:	Sanggunian Panlungsod
Classification:	Highly Technical
Type of Transaction:	Government to Business (G2B); and Government to Government (G2G).
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Verified Complaint attaching therewith other supporting documents with covering letter addressed to the Sanggunian Secretary
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all the pertinent documents to the receiving clerk		None	A minute	Chona Celeste
	2. Sanggunian Secretary will check the merit of the complaint and subsequently calendar the same for the next earliest scheduled council session	None	Within the day upon receipt of the complaint	Sanggunian
	3. Council will decide upon to either refer to the chosen Ad Hoc committee or deny (whichever the case maybe)	None	when calendared in the agenda	Chona Celeste
	4. When referred to a committee, the committee will make a study of the case and set a hearing or series of hearings (depending on the severity of the case) to hear both parties and eventually render a decision by way of a resolution that will be tackled at the council session for adoption or affirmation	None	depending on the committee in-charge	Chona Celeste
TOTAL

5. FURNISH COPY OF STATUTES PASSED/TO PURCHASE A BOOK OF ORDINANCE

Office or Division:	Sanggunian Panlungsod
Classification:	Simple
Type of Transaction:	Government to Business (G2B); and Government to Government (G2G).
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Written request
2. Identification Card
3. Corresponding fee
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit written request addressed to the Sanggunian Secretary to the receiving clerk	1.1 To Issue Order of Payment	Xerox copy P5.00/ Page CERTIFICATION P30.00 (above fees are prescribed by Ord. No. 565, S-2014)	A minute	Chona Celeste
2. Pay to the Cashier at the Treasurer’s Department the corresponding fee when issued an Order of Payment		Xerox copy P5.00/ Page CERTIFICATION P30.00 (above fees are prescribed by Ord. No. 565, S-2014)	Depending on the volume of taxpayers doing transaction at the cashier	Chona Celeste
3. Return to the SP when paid and show receipt and wait for copy of the docs requested	3.1 Issue the requested document/s	Xerox copy P5.00/ Page CERTIFICATION P30.00 (above fees are prescribed by Ord. No. 565, S-2014)	Just for the fleeting seconds	Chona Celeste
4. Same Procedure of the preceding transaction	4.1 Issue the requested book of Ordinance	P500.00/ Book	Just for a fleeting seconds	Chona Celeste and Gina Lico
TOTAL		None

FEEDBACK AND COMPLAINTS MECHANISM
How to send Feedback	1. Through our drop box located at our office front desk 2. Through our social media: a. E-mail: sp.mandaluyongcity@gmail.com b. Website: www.mandaluyong.gov.ph c. Facebook: www.facebook.com/ spmandaluyong
How feedbacks are processed	We conduct our regular staff meeting for evaluation and assessment of our task, performance, accomplishment and any feedbacks coming from our clients.
How to file a complaint	Visit us at our office or send it to our social media accounts.
How complaints are processed	Through our regular session.
Contact Information of CCB, PCC, ARTA	CCB (Contact Center ng Bayan) (+632) 8920 1224 PCC (Philippine Competition Commission) (+632) 8771-9713 ARTA (Anti Red Tape Authority) 8478-5091 8478-5093 8478-5099

Office	Address	Contact Information
Sangguniang Panlungsod	1/F Legislative Building City Hall Complex, Maysilo Circle Sanggunian Secretariat, Plainview Mandaluyong City	8532-5001

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