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ABOUT THE OFFICE

The office process application for Motorized Tricycle Operator’s Permit (MTOP) prior to its submission, with proper recommendation, to the Office of the Mayor for appropriate action. Provided, however, that for motorized tricycle-for-hire, the Certificate of Public Convenience (CPC) shall have been secured first.

 

The office also process all applications for Certificate of Public Convenience (CPC) and forward the same, together with all the requirements for its issuance to the City Tricycle Franchising Board and for appropriate action.

 

To strictly implement and enforce the provisions of this and other laws and ordinances relative to the operation of motorized tricycles in the City.


1.  ISSUANCE OF FRANCHISE

Motorized Tricycle Operator’s Permit ( MTOP ) is a document granting a permit or license to operate issued by the City Mayor to a person, natural or juridical, allowing him/ it to operate a tricycle within the territorial jurisdiction of the City of Mandaluyong

 

Office or Division:

Tricycle and Pedicab Regulations Division

Classification:

Complex

Type of Transaction:

Government to Citizen (G2C)

Who may avail:

Tricycle Operator and Driver Association ( TODA ), Tricycle Operator Permit doing business within the city and for out-of-line services.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Latest MTOP (original copy)

Franchise Owner

2. Official Receipt (OR) – 1 xerox copy

Land Transportation Office (LTO)

3. Certificate of Registration (CR) – 1 xerox copy

Land Transportation Office (LTO)

4. Barangay Business Clearance (latest) – original copy

Barangay Hall

5. Comelec Certification – 1 xerox copy

Commission on Election Office (COMELEC)

6. Residence Certificate (cedula) – 1 xerox copy

Barangay Hall / City Hall

7. Motorcycle unit (for inspection)

Franchise Owner

8. Legal Size Folder – 1 pc.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all the requirements for Verification

1.1 TPRD

Free of charge

same day 10 – 12

minutes

Mariano G. Leray Jr. (Traffic Aide III)

 

Gina L. Reyes (Traffic Aide III)

 

Gemma S. Mangubat (Serv. Cont.)

2. Inspection of units.

2.1 TPRD

Free of charge

same day

4 – 6 minutes

Francis Sta. Ana II (Job Order) Francisco R. Baňares Jr. (Admin. Aide III)

3. Issuance of Order of payment ( Registration/ Application )

3.1 TPRD

Php 150.00

( if late filing, penalty of

Php 50.00/ yr )

same day 30 seconds

Mariano G. Leray Jr.

( Traffic Aide III )

 

Gina L. Reyes (Traffic Aide III)

 

Gemma S. Mangubat (Serv. Cont.)

4. Issuance of CLP Sticker

4.1 TPRD

Php 60.00/ yearly

( if failed to comply a 50% penalty will be charge, per City Ordinance no. 588,

S-2014, Sec. 86)

 

Mariano G. Leray Jr. (Traffic Aide III)

 

Gina L. Reyes (Traffic Aide III)

 

 

 

Gemma S. Mangubat (Serv. Cont.)

 

 

 

Maria Ana T. Pabillano (Job Order)

5. Issuance of License Plate

5.1 TPRD

Php 425.00

(one time payment)

 

Mariano G. Leray Jr. (Traffic Aide III)

 

 

 

Gina L. Reyes (Traffic Aide III)

 

 

 

Gemma S. Mangubat (Serv. Cont.)

 

 

 

Maria Ana T. Pabillano (Job Order)

6. Proceed to Cashier’s Window at Treasury

6.1 Cash Division

Free of charge

same day 15 – 20

minutes

Cash Division

7. Release of Application

7.1 TPRD

Free of charge

same day 5 minutes

Mariano G. Leray Jr. (Traffic Aide III)

 

Gina L. Reyes (Traffic Aide III)

 

Gemma S. Mangubat (Serv. Cont.)

8. Review and Checking the requirements

8.1 TPRD

Free of charge

1 week (depends on no. of

applicants to review/ check)

Gemma S. Mangubat (Serv. Cont.)

 

Maria Ana T. Pabillano (Job Order)

9. Encoding the list of applicants for Public Hearing

9.1 TPRD

Free of charge

2 – 3 days

Gemma S. Mangubat (Serv. Cont.)

 

Maria Ana T. Pabillano (Job Order)

10. Submittal of Application at Tricycle Franchising Board ( TFB )

10.1  TPRD

 

10.2  Sanggunian

Panlungsod

Free of charge

20 minutes

Gemma S. Mangubat (Serv. Cont.)

 

Maria Ana T. Pabillano (Job Order)

11. Scheduled for Hearing

11.1 TPRD

Free of charge

2 – 3 hours

Sanggunian Session Hall

12. Waiting for Resolution with Tricycle Franchising Board Member’s Approval

12.1  TPRD

 

12.2  Sanggunian

Panlungsod

Free of charge

1 week (depends upon the availability of the signatory )

Sanggunian Office

13. Encoding and Printing the Approved Franchise

13.1 TPRD

Free of charge

1 week

Gemma S. Mangubat (Serv. Cont.)

14. For signature of TPRD Chief

14.1 TPRD

Free of charge

15 minutes

Samson C. Digma (Chief)

15. Forwarded to Mayor’s Office for Signature of the City Mayor

15.1  TPRD

 

15.2  Office of the City Mayor

Free of charge

1 week

Office of the City Mayor

16. Issued notice to every TODA’s to inform that the Franchise is approved

16.1 TPRD

Free of charge

1 day

Joselito Paguio ( Serv. Cont. )

17. Releasing of approved Franchise

17.1 TPRD

Php 200.00

same day 10 – 12

minutes

Mariano G. Leray Jr.(

Traffic Aide III )

Gina L. Reyes ( Traffic Aide III )

Gemma S.

Mangubat

( Serv. Cont. ) Maria Ana T.

Pabillano

( Job Order )

TOTAL

 

0-0 minutes,

0-0 hours, days, & 1 weeks

 

 

 

 

2.  ISSUANCE OF UTILITY PLATE

An applicant for Utility Tricycle ( UT ) Permit must be an owner or a bona fide operator doing business within the City of Mandaluyong and/or his business should be in the City of Mandaluyong and must have been issued a Business Permit by the Business Permit and License Department ( BPLD ).

 

Office or Division:

Tricycle and Pedicab Regulations Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C);

Who may avail:

Tricycle Operator and Driver Association ( TODA ), Tricycle Operator Permit doing business within the city and for out-of-line services.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Official Receipt (OR ) – 1 xerox copy

Land Transportation office (LTO)

2. Certificate of Registration ( CR ) – 1 xerox copy

Land Transportation Office (LTO)

3. Barangay Business Clearance (latest) – 1 xerox copy

Barangay Hall

4. Mayor’s Permit (latest) – 1 xerox copy

Business Permit and License Department (BPLD)

5. Picture of Utility Tricycle (front & back)

 

6. Utility Tricycle Unit (for inspection)

 

7. Legal Size Folder – 1 pc.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all the requiremets for Verification

1.1 TPRD

Free of charge

3 – 5

minutes

Gina L. Reyes (Traffic Aide III)

 

 

 

 

Ariel Merilos (Admin. Aide I)

2. Inspection of Units

2.1 TPRD

Free of charge

same day

4 – 6 minutes

Francis Sta. Ana II (Job Order)

 

 

 

 

Francisco R. Baňares Jr. (Admin. Aide III)

3. Issuance of Order of Payment for Utility Tricycle Application

3.1 TPRD

Php 500.00

1 minute

Gina L. Reyes (Traffic Aide III)

 

 

 

 

Ariel Merilos (Admin. Aide I)

4. Issuance of Order of Payment for Utility Tricycle Sticker (CLP)

4.1 TPRD

Php 60.00/ yearly ( if failed to comply a 50% penalty will be charge, per City Ordinance no. 588, S-2014, Sec. 86 )

1 minute

Gina L. Reyes (Traffic Aide III)

 

Ariel Merilos (Admin. Aide I)

5. Issuance of Order of Payment for Utility Plate

5.1 TPRD

Php 150.00

1 minute

Gina L. Reyes (Traffic Aide III)

 

 

 

 

Ariel Merilos (Admin. Aide I)

6. Proceed to Cashier’s Window for payment

6.1 Cashier’s Division

Free of charge

15 – 20

minutes

Cashier’s Division

7. Issuance of Utility Tricycle Sticker and Plate

7.1 TPRD

Free of charge

1 minute

Gina L. Reyes (Traffic Aide III)

 

 

 

 

Ariel Merilos (Admin. Aide I)

TOTAL

 

26-35 minutes

 

3.  ISSUANCE OF SPECIAL PERMIT FOR OUT-OF-LINE TRICYCLE

Utility tricycles that are passing through or in transit within the territorial domain of the City shall secure a Special Permit. Otherwise, they will apprehended for violating this Ordinance ( out-of-line ).

 

Office or Division:

Tricycle and Pedicab Regulations Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C);

Who may avail:

Tricycle Operator and Driver Association ( TODA ), Tricycle Operator Permit doing business within the city and for out-of-line services.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Original Special Permit Form – for Renewal

 

2. Official Receipt (OR ) – 1pc. xerox copy

Land Transportation Office (LTO)

3. Certificate of Registration ( CR ) – 1pc. xerox copy

Land Transportation Office (LTO)

4. Mayor’s Permit ( latest ) – 1pc. xerox copy

Business Permit and License Department (BPLD)

5. DTI Permit – 1pc. xerox copy

 

6. Picture of Utility Tricycle ( front & back )

 

7. Legal Size Folder – 1 pc.

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all the requirements for Verification

1.1 TPRD

Free of charge

5 minutes

Gina L. Reyes (Traffic Aide III)

 

Ariel Merilos (Admin. Aide I)

2. Typing the application form

2.1 TPRD

Free of charge

3 – 5 minutes

Gina L. Reyes (Traffic Aide III)

 

Ariel Merilos (Admin. Aide I)

3. Recommending approval of Special Permit

3.1 TPRD

Free of charge

3 minutes

Samson C. Digma Chief

4. Signing approval of Special Permit

4.1 Office of Coun. Fernando Ocampo

(TFB Chairman)

Free of charge

1 – 2 days (depends on the availability of the signatory)

Coun. Fernando Ocampo

(TFB Chairman)

5. Notarization of Special Permit

5.1 Notary Public

Depends on Notary Public

same day

Notary Public

6. Issuance of Order of Payment for Special Permit

6.1 TPRD

Php 500.00

1 minute

Gina L. Reyes (Traffic Aide III)

 

Ariel Merilos (Admin. Aide I)

7. Proceed to Cashier’s Window at Cash Division for payment

7.1 Cash Division

Free of charge

5 minutes

Cash Division

8. Releasing of Special Permit

8.1 TPRD

Free of charge

3 minutes

Gina L. Reyes (Traffic Aide III)

 

Ariel Merilos (Admin. Aide I)

TOTAL

 

20-22 minutes

& 1-2 days

 

 

 

 

4.  ISSUANCE OF RELEASING OF IMPOUNDED TRICYCLE

To strictly implement and enforce the provisions of this and other laws and ordinances Relative to the operation of Motorized Tricycles in the City. We establish a uniform, Orderly and effective system, regulating and monitoring of all motorized tricycles Operating within the territorial jurisdiction of the City of Mandaluyong.

 

Office or Division:

Tricycle and Pedicab Regulations Division

Classification:

Simple

Type of Transaction:

Government to Citizen (G2C);

Who may avail:

Tricycle Operator and Driver Association ( TODA ), Tricycle Operator Permit doing business within the city and for out-of-line services.

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Official Receipt ( OR ) – original copy

Cash Division

2. Violator

Violator

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Redeem or Reclaim

1.1  Traffic and Parking Management Office (TPMO)

 

1.2  Cashier’s Division

Free of charge

5 – 20 minutes

Traffic and Parking Management Office (TPMO)

 

Cashier’s Division

2. Release Order and Signing of Person Who Violate

2.1 TPRD

Free of charge

3 minutes

Mariano Leray Jr. (Traffic Aide III)

 

Francisco R. Baňares Jr. (Admin. Aide III)

3. Release of Impounded Tricyce

3.1 TPRD

Impounding Area

Free of charge

5 – 10 minutes

Rosalie Mendiola (Job Order)

TOTAL

 

13-33 minutes

 


 

 

 

 

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback

Suggestion Box

Tel. No. (02) 8532-6736

(02) 8532-5001 connecting to all Departments

Email: tro@mandaluyong.gov.ph

How feedbacks are processed

Send to the Receiving Officer and forwarded to MR. SAMSON C. DIGMA

How to file a complaint

Write a letter of complaint letter address to: MR. SAMSON C. DIGMA

Head, Tricycle Regulations Division

How complaints are processed

Complaint letters are forwarded to the head of office for immediate action.