ABOUT THE OFFICE
The Urban Poor Affairs Office coordinates the speedy and smooth implementation of all programs, projects and various services of the Government and Non- Government Organizations for the city informal settlers and poorest of the poor. Undertakes action program that will establish a community that will promote a high level of family moral and structure values, productivity and selfâreliance.
The office establishes a community culture among urban poor communities/ depressed areas in order to promote a high level of family values, productivity and self reliance through access to employment, livelihood and job opportunities, Skill Trainings, Alternative Education and Social Protection.
1. CERTIFICATION/ACCREDITATION OF ASSOCIATION
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Office or Division: |
Urban Poor Affairs Office |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
Informal Settlers Sector and Local Organization in Mandaluyong City |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Letter of request addressed to Mr. Gerundio A. Blanco (2 copies) |
1. From Applicant |
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2. Barangay Clearance, indicate purpose for Manila Water or Meralco or any legal purposes (1 copy) |
2. From Barangay where you live |
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3. Certification from Association and List of Association Officers (1 copy) |
3. From Association President |
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4. Photocopy of valid ID (1 copy) |
4. From Applicant |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Prepare a letter of request containing the specific details of service needed such as: accreditation as legal community organization for HLURB and Presi- dential Commission for the Urban Poor (PCUP) registration. Securing New Manila Water and Meralco connections submit to the UPAO office. |
1.1 Received and stamped letter of request and give date and time for releasing.
1.2 Check if all the documents are complete.
1.3 Check office records, validate and verify. |
None |
3 minutes |
Remedios S. Espiritu Admin Section |
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2. Obtain a copy of submitted letter of request with a received stamped and comeback on the date of release for certificate. |
2.1 Issue Certificate |
None |
1 minute |
Remedios S. Espiritu Admin Section |
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TOTAL |
None |
1-3 minutes |
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2. REQUEST FOR LIVELIHOOD ASSISTANCE
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Office or Division: |
Urban Poor Affairs Office |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
Informal Settlers Sector and Local Organization in Mandaluyong City |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Letter of intent addressed to Mr. Gerundio A. Blanco (2 copies) |
1. From Association President |
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2. Barangay Clearance |
2. From Barangay where you live |
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3. Must be a Member of the Organizations |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Prepare a letter of intent containing the specific details of service needed such as: assistance for livelihood trainings and seminar assistance, social protection and alternative learning system and submit to the UPAO office. |
1.1 Received, stamped and dated by the officer of the day
1.2 invite and coordinates with the facilitator or speaker for the service like DOLE. |
None |
1 minute |
Remedios S. Espiritu Admin Section |
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2. Obtain a copy of submitted letter of intent with a received stamped and wait for the call of UPAO staff |
2.1 Invite and mobilize participants for the said services
2.2 Contact the person and give the scheduled date and time of service.
2.3 Issue Certification |
None |
As per schedule |
Salvador B. Condes Livelihood Section Head |
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TOTAL |
None |
1 minute - As Per schedule |
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3. REQUEST FOR CENSUS AND SURVEY AND VERIFICATION AND ORRGANIZING OF INFORMAL SETTLERS
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Office or Division: |
Urban Poor Affairs Office |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
Informal Settlers Sector and Local Organization in Mandaluyong City |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1. Letter of request addressed to Mr. Gerundio A. Blanco (2 copies) |
1. From applicant |
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2. Barangay Clearance (1 copy) |
2. From Barangay where you live |
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3. List of Officers of Association (1 copy) |
3. From Association |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Prepare a letter of request containing the specific details of service needed such as Census/ Validation and Verification of informal settlers and and Organizing submit to the UPAO office. |
1.1 Received, stamped and dated letter of request. |
None |
1 minute |
Remedios S. Espiritu Admin Section |
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2. Obtain a copy of submitted letter of request with a received stamped and wait for the call of UPAO staff. |
2.1 Contact the organization and scheduled the date and time of appoint- ment for ocular inspection and validation.
2.2 Send commu- nication letter and ask the Brgy. Chairman for the assist- ance needed in going to the area. |
None |
As per schedule |
Leo F. Marcos Census and Survey |
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TOTAL |
None |
1 minute - As Per schedule |
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send feedback |
Suggestion Box Tel. No. (02) 8532-5001 connecting to all Departments Email: urbanpoor@mandaluyong.gov.ph |
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How feedbacks are processed |
Send to the Receiving Officer and forwarded to MR. GERUNDO A. BLANCO |
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How to file a complaint |
Write a letter of complaint letter address to: MR. GERUNDO A. BLANCO Head, Urban Poor Affairs Office |
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How complaints are processed |
Complaint letters are forwarded to the head of office for immediate action. |
