WELFAREVILLE COMMISSION (WELCOMM)

ABOUT THE OFFICE

The office Welfareville Commission (WELCOMM) was created on the year 2001 under the Administration of Mayor Benjamin C. Abalos Jr. The purpose of which is to secure the WELFAREVILLE Compound from the incoming and outgoing of the informal settlers. The Prime functions of this office are as follows:

1. Conduct census from time to time with in the perimeter wall of Welfareville Compound.

2. Relocate informal settlers which were affected by the various project of the City Government of Mandaluyong with in Welfareville Compound.

3. Verify the construction/ repairs of residential dwelling if said construction/ repair activities has a necessary permit approved by this office.

4. Monitor the approved construction/repair permit of the informal settlers if approved permit is being followed as per request plan.

5. Acts as mediator if needed between the conflicting party, majority of which is overlapping dispute and overhang.

1. ISSUES HOUSE REPAIR PERMIT

Office or Division:	Welfareville Commission (WELCOMM)
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Residents of Welfareville Compound
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application form from the office (2 copies)		1. From applicant
2. Letter of Request (3 copies) addressed to Officer In-Charge
3. Certification of Membership from Blk Leader/ Organization (2 copies)
4. Notarized Deed of Undertaking (3 copies)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-up application form		None	1 minute	Person-in-Charge Front Desk
2. Submit all requirements to the office	2.1 Receive the Letter of Request	None	30 seconds	Person-in-Charge Field operations and Technical
	2.2 Interview the applicant what portion of the structure to be repair	None	20 minutes	Person-in- Charge Field operations and Technical
	2.3 Verified the status of the applicant of the 2003 census	None	30 minute	Person-in-Charge Field operations and Technical
	2.4 Pre-ocular inspection report by the field Inspector and DSWD guard	None	1 hour	Person-in-Charge Field operations and Technical & DSWD guard
	2.5 Submit the application form to the Officer-in- Charge for the approval of permit	None	15 minutes	Person-in-Charge Officer -in- Charge
	2.6 Released the approved permits	None	15 minutes	Person-in-Charge Administrative and Records
TOTAL		None	2 hours, 1 minute and 30 seconds

2. HANDLES THE COMPLAINTS OF INFORMAL SETTLERS ON HOUSE CONFLICT

Office or Division:	Welfareville Commission (WELCOMM)
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Residents of Welfareville Compound
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Letter of Complain (2 copies) addressed to the Officer In-Charge		1. From applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the letter of complain with the picture of the affected portion of the house	1.1 Receive the Letter of Complain	None	1 minute	Person-in-Charge Front Desk
	1.2 Send the Paanyaya letter to both arguing parties	None	1 hour	Person-in-Charge Administrative and Records
	1.3 Hears the arguments of both parties	None	1 hour	Person-in-Charge Field operations and Technical & Legal
	1.4 Person-in- charge will recommend a win win solution to the parties	None	1 hour	Person-in-Charge Field operations and Technical & Legal
TOTAL			3 hours and 1 minute

3. ISSUES CERTIFICATION OF USE

Office or Division:	Welfareville Commission (WELCOMM)
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Residents of Welfareville Compound
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application form from the office (1 copy)		From applicant
2. Business Locational Clearance (1 copy)
3. Previous Business permit (1 copy)
4. Voter’s Id/Comelec certification (1 copy)
5. Cedula (1 copy)
6. Picture of the store showing the owner and good selling
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up the application form	1.1 Receive all requirements	None	1 minute	Person-in-Charge Front Desk
	1.2 Ocular the Business of the applicant report by the Person-in- charge	None	1 hour	Person-in-Charge Field operations and Technical
	1.3 submit the application and other requirements to the Officer -in- charge for the approval	None	15 minutes	Person-in-Charge Officer-in-Charge
	1.4 Released the approved permit	None	1 minute	Person-in-Charge Administrative and Records
2. Submit all requirements
TOTAL			1 hour and 17 minutes

4. ASSIGNING OF LOTS FOR FIRE VICTIMS

Office or Division:	Welfareville Commission (WELCOMM)
Classification:	Simple
Type of Transaction:	Government to Citizen (G2C)
Who may avail:	Residents of Welfareville Compound
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	1.1 After the fire Incident, determines the legitimacy of the owners, sharers and renters	None		Person-in-Charge
	1.2 Verified the list of the fire vic- tims submitted by the UPAO and DSWD of 2003 census	None		Person-in-Charge Field operations and Technical
	1.3 The lot will be equally divided based from the number of legi- timate house owner	None		Person-in-Charge
TOTAL			None

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback	Suggestion Box Tel. No. (02) 8535-5184
How feedbacks are processed	Send to the Receiving Officer and forwarded to the Office of Welfareville Commission
How to file a complaint	Write a letter of complaint letter address to: MR. JOJO BLANCO Head, Welfareville Commission
How complaints are processed	Complaint letters are forwarded to the head of office for immediate action.

WELFAREVILLE COMMISSION (WELCOMM)

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