All Services

About the Office: The Office of the Mayor caters to the various socio–economic services intended for the underprivileged sector of the city. These include
assistance for the community affairs, medical assistance and educational assistance. Believing on the basic premise of serving the welfare of the people most. “ Sa Mandaluyong…Lahat ay Tulong Tulong.”

• Assistance For Community Affairs
• Request For Medical Assistance
• Request for Financial Assistance for Unsettled Hospital Bills
• Request for Educational Assistance
• Request for Scholarship Program

About the Office: The City Administrator’s Office is a proactive, efficient and effective administrative department supporting the City Mayor in planning,
organizing, directing, staffing, controlling, implementing and executing laws, rules, regulations, policies, programs and projects of the City Government.

SERVICES OFFERED:

• ISSUANCE OF MAYOR’S CLEARANCE
• ISSUANCE OF ENDORSEMENT FOR JOB APPLICATION
• ISSUANCE OF LEAFLETING, MARKETING AND SAMPLING PERMIT
• PROVISION OF PERMIT FOR LEAFLETING, MARKETING AND SAMPLING IN THE
  CITY OF MANDALUYONG.
  
• ISSUANCE OF PARADE PERMIT
• PROVISION OF PERMIT FOR THE USE OF STREET FOR PARADE PURPOSES.
  
• ISSUANCE OF PERMIT TO USE SPACE/AREA
• PROVISION OF PERMIT TO USE SPACE/AREA FOR MARKETING AND OTHER
  PURPOSES WITHIN THE CITY.
  

About the office: The Business Permits and Licensing Office implement all directives and policies of the local government pertaining to the operational activity of all kinds of businesses in the city.

The office is authorized to issue permits and licenses related to business operations and closures of delinquent establishments.

SERVICES OFFERED:

• BUSINESS PERMITS APPLICATION
• APPLICATION FOR INDIVIDUAL WORKING/OCCUPATIONAL PERMIT

About the office: The City Planning and Development Department formulates integrated economic, social, physical and other comprehensive development plans and policies for consideration of the City Mayor.

The office also monitors as well as evaluates the implementation of the different development programs, policies and activities.

Engr. ARMANDO T. COMANDAO Head, City Planning and Development Office and Green Building Division

SERVICES OFFERED:

• LOCATIONAL CLEARANCE (LC) FOR BUSINESS AND LICENSE PERMIT
  
  1. LOCATIONAL CLEARANCE (LC) FOR BUILDING PERMIT (COVERED BY GREEN BUILDING ORDINANCE)
     
  2. LOCATIONAL CLEARANCE (LC) FOR BUILDING PERMIT (COVERED BY GREEN BUILDING ORDINANCE)
     
• ZONING CERTIFICATE (ZC)
• CERTIFICATE OF NON-CONFORMANCE (CNC)
• GREEN BUILDING PRE-COMPLIANCE CERTIFICATE (GBPCC)
• OFFICE TRANSACTION / REQUEST

About the office: The City Registry Office is responsible for the civil registration program of the City of Mandaluyong pursuant to the Civil Registry Law, the Civil Code and other pertinent laws issued to implement them.

ATTY. GABRIEL P. CORTON Head, City Civil Registry Department

SERVICES OFFERED:

• ISSUANCE OF CERTIFIED COPY OF CIVIL REGISTRY DOCUMENTS (Birth, Marriage, Death)
  
• REQUEST FOR LATE REGISTRATION OF BIRTH
• REQUEST FOR OUT–OF–TOWN LATE REGISTRATION OF BIRTH
• REQUEST FOR ISSUANCE OF MARRIAGE LICENSE
• REQUEST FOR LEGITIMATION OF BIRTH BY SUBSEQUENT MARRIAGE OF PARENTS
  
• APPLICATION FOR R.A. 9255 (AN ACT ALLOWING ILLEGITIMATE CHILDREN TO USE THE SURNAME OF THEIR FATHER.
  
• APPLICATION FOR R.A. 9048 (CORRECTION OF CLERICAL ERROR AND CHANGE OF FIRST NAME) APPLICATION FOR R.A. 10172 (CORRECTION OF CLERICAL and TYPOGRAPHICAL ERRORS IN THE DAY AND MONTH IN THE DATE OF BIRTH OR SEX OF A PERSON APPEARING IN THE CIVIL REGISTER)
  
• REGISTRATION AND ANNOTATION OF ANNULMENT OF MARRIAGE
• REGISTRATION OF COURT DECREES ( Presumptive Death, Cancellation of Civil Registry Document , Correction of Entry, Adoption)
  

About the office:  The City Assessor’s Department is tasked to effect all laws governing the administration, appraisal and assessment of real property for taxation purposes. The department maintains the identification, valuation and tax mapping information of all properties subject to assessment within the jurisdiction of the city. It is also responsible for the preparation of a schedule of fair market values of the different classes of real property in accordance with the provisions of the Local Government Code including the conduct of physical surveys for verification and tax mapping purposes, and to recommend changes in assessment policies and procedures.

GENER R. SISON Head, City Assessor’s Department Services

SERVICES OFFERED:

• ISSUANCE OF THE FOLLOWING:
  • Certification of Property/Non-Property
  • Certification of Property Holdings/Ownership
  • Property Verification
  • Certified Photo Copy of Real Property
  • Tax Declaration/Transfer of Ownership, Segregation, Consolidation
• ISSUANCE ON ASSESSMENTS:
  • (Appraisal/Operations) New, Re-Assessment Notice of Cancellation and Transfer of Ownership

About the office: The City Social Welfare and Development Office handles the development of plans, strategies with the approval of the mayor, particularly those concerning social welfare programs and projects. The office also serves as the frontline of service delivery and provides immediate relief assistance during and in the aftermath of disasters and calamities.

MILAGROS LAGARAN Head, City Social Welfare and Development Department

SERVICES OFFERED:

• CHILD AND YOUTH WELFARE PROGRAM
  • Enrolment in Day Care Center
  • Home based ECCD cum Supervised Neighborhood Play Program
  • PETRON TULONG ARAL PROGRAM (Educational Assistance/Special Project)
  • ISSUANCE OF FORM C (Certificate of Indigency) FOR Project TEACH
  • CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP)
    • SEXUALLY ABUSED
    • PHYSICALLY ABUSED
    • NEGLECTED/SURRENDERED
    • ABANDONED
    • TRAFFICKING IN PERSON
    • STREET CHILDREN
    • CHILD LABOR
    • CHILDREN IN CONFLICT WITH THE LAW
    • VICTIMS OF ILLEGAL RECRUITMENT
    • SEXUALLY EXPLOITED
    • CHILDREN WITH DISABILITY
    • CHILDREN IN ARMED CONFLICT
    • CHILDREN IN ETHNIC/CULTURAL COMMUNITIES
    • CHILDREN AT RISK (CAR)
  • ISSUANCE OF CERTIFICATION DECLARING A CHILD LEGALLY AVAILABLE FOR ADOPTION
  • ISSUANCE OF FOSTER CARE LICENSE AND FOSTER CARE AUTHORITY
  • SOCIAL CASE STUDY REPORT FOR ACCESSIBILITY DEVICES LIKE WHEELCHAIR, CANE, STROLLER, HEARING AID, ETC.
  • PAG-ASA YOUTH ASSOCIATION (PYA)
• FAMILY and COMMUNITY WELFARE PROGRAM
  • ISSUANCE OF SOLO PARENT IDENTIFICATION CARD
  • ISSUANCE OF PRE MARRIAGE CERTIFICATE
  • PARENT EFFECTIVENESS SERVICE
  • SEA-K
  • EMPOWEREMENT AND REAFFIRMATION OF PATERNAL ABILITIES (ERPAT)
  • SOCIAL CASE STUDY REPORT FOR INDIVIDUAL LIVELIHOOD ASSISTANCE
• WOMEN WELFARE PROGRAM
  • WOMEN IN PROTECTION
    • Violence Against Women and Children (VAWC)
    • TRAFFICKING IN PERSON
    • WOMEN WITH DISABILITY
    • Women in Extremely Difficult Circumstances (WEDC)
  • ELDERLY AND DISABLED WELFARE PROGRAM
    • SOCIAL PENSION FOR INDIGENT SENIOR CITIZEN
  • ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION
    • MEDICAL ASSISTANCE
    • FINANCIAL ASSISTANCE
    • BURIAL /CREMATION/DISCOUNT (City Ordinance #445 series of 2010)
    • ISSUANCE OF CERTIFICATE OF INDIGENCY FOR PAO, CORRECTION OF
      BIRTH CERTIFICATE, LATE REGISTRATION, REHABILITATION TREATMENT
    • ISSUANCE OF DISASTER CERTIFICATE TO VICTIMS DISASTER
    • MORTUARY ASSISTANCE
    • INSTITUTIONALIZATION FOR PSYCHOTIC, VAGRANTS AND ELDERLY
  • BAHAY TULUYAN CENTER
    • Children in conflict with the Law
    • Street Children
    • Abandoned, Surrendered and Orphaned children
    • Abused and Exploited children
    • Women in Crisis
    • Women in Extremely Difficult Circumstances
  • BAHAY PAG-ASA YOUTH DEVELOPMENT CENTER

• NOTARIZATION OF AFFIDAVITS AND OTHER LEGAL DOCUMENTS
• FREE LEGAL COUNSELING
• ISSUANCE OF AUTHENTICATION OF CLEARANCE CERTIFICATION
• REQUESTING A WRITTEN LEGAL OPINION
• ADJUDICATION BOARD ON ILLEGALLY PARKED/STALLED VEHICLES
• REVIEW OF MEMORANDUM AGREEMENTS AND CONTRACTS

• REQUEST FOR DOCUMENTS

About the office: The City Health Office is the forefront in health care services of the city. The office develops plans and strategies, implements the same
particularly those concerning health programs and projects. Sanitation Office implements all directives and policies of the Local and National Government pertaining to the operational activity of all kinds of businesses in the city. This includes issuance of Health Worker’s Permits (Health Certificate), Sanitary Permits, Occupancy Permits, Certificate of Potability and Designated Smoking Area and other Health related Permits related to Business Operations. The office also recommends closures of delinquent establishments.

DR. ARNOLD C. ABALOS, MD Head, City Health Department

SERVICES OFFERED:

• LABORATORY EXAMINATION FOR THE ISSUANCE OF HEALTH CERTIFICATE/RENEWAL OF HEALTH CERTIFICATE
  
• HEALTH CERTIFICATE
• SANITARY PERMIT
• WATER POTABILITY
• CERTIFICATE OF INSPECTION FOR OCCUPANCY PERMIT
• CHEST X-RAY EXAMINATION

About the office:
The Mandaluyong City Medical Center (MCMC) is a tertiary hospital of the city that ensures fast and effective delivery of health services. For a better understanding on the services offered by the MCMC, we have provided in this section of the Mandaluyong City Citizen’s Charter, a workflow of the hospital. This will help you with a step-by-step process of the various transactions you will need to know from out-patient department, emergency cases, admission of patient, medical records, medical social services and other medical services offered by the hospital.

DR. CESAR J. TUTAAN, MD Director, Mandaluyong City Medical Center

SERVICES OFFERED:

• ACCOMPLISHING PATIENT RECORD – ADMISSION
• PROVISION OF FREE MEDICAL CONSULTATION FOR OUT-PATIENT SERVICE
  
• TRIAGING OF PATIENT AT EMERGENCY DEPARTMENT (EMERGENT, URGENT AND NON-URGENT)
  
• ULTRASOUND EXAMINATIONS
• DENTAL SERVICES
• LABORATORY EXAMINATIONS
• PHILHEALTH APPLICATION
• NEWBORN SCREENING SERVICES
• ECG PROCEDURE
• X-RAY PROCEDURE
• PHYSICAL REHABILITATION MEDICINE THERAPY
• CT-SCAN PROCEDURE
• AVAILMENT OF CIARA MARIE ABALOS MEDICAL ASSISTANCE
• PAYMENT – CASHIER SECTION
• ISSUANCE OF MEDICAL CERTIFICATE
• ISSUANCE OF CLINICAL ABSTRACT
• ISSUANCE OF BIRTH CERTIFICATE
• AVAILMENT OF DISCOUNT ON ANCILLARY PROCEDURES / AVAILMENT OF DISCOUNT ON HOSPITAL BILL
  
• AVAILMENT OF FREE CATARACT OPERATION
• AVAILMENT OF 2D-ECHO PROCEDURE
• AVAILMENT OF 2D-ECHO PROCEDURE
• AVAILMENT OF MEDICAL ASSISTANCE / MEDICAL DIAGNOSTIC PROCEDURES
  
• ISSUANCE OF DEATH CERTIFICATE

About the office: The Office takes custody of local legislative archives and is tasked with keeping the journal of all ordinances and resolutions enacted by the Sangguniang Panlungsod and the proceedings of Sanggunian meetings. In line with the incumbent Council’s VISIONS and MISSIONS which has an acronym of PRIDE, which stands for: P-roactive, R-esponsible, I-nnovative, D-evelopmentoriented and E-fficient, the Secretariat as for its primary Mission and Objective is to give its unwavering and unqualified support, and in so doing, it will vigorously, courageously, vibrantly, socially and morally committed to deliver the real message of its ABC=FOCUS which stands also for Aptitude, Behavior and Competence equals Fortitude, Organized, Collective, Unsullied Sustainability. Simply put, we always look forward for the missing link in exerting the best practices act to attain excellence in Public Service. Red Tape is not known in this Department. What is important, Public Service to us means self-denial.

MS. MA. TERESA S. MIRANDA Secretary, Sangguniang Panlungsod

SERVICES OFFERED:

• FRANCHISE APPLICATION (FOR CORPORATE)
• CERTIFICATE OF PUBLIC CONVENIENCE (FOR TRICYCLE FRANCHISE) APPLICATION
• APPLICATION AND REQUEST FOR:
  • ACCREDITATIONS (IT & NGO’s)
  • MOVIE TICKET SURCHARGE
  • TAX EXEMPTION/INCENTIVES AND/OR REDUCTION
• FILING OF COMPLAINTS OR ADMINISTRATIVE CASES
• FURNISH COPY OF STATUTES PASSED/TO PURCHASE A BOOK OF ORDINANCE

About the office: The Mandaluyong Housing and Development was created to formulate, develop and implement a comprehensive and integrated housing and land development program that shall embrace among other housing development and resettlement, sources and schemes of financing, and promoting government and private sector partnership.

ATTY. SHERWIN S. ENRIQUEZ Head, Mandaluyong Housing and Development Board

SERVICES OFFERED:

• ISSUANCE OF CERTIFICATION AND WAIVER FOR MERALCO
• ISSUANCE OF ORDER OF PAYMENT FOR MONTHLY AMORTIZATION FOR REGULAR AND WALK-IN
  
• ISSUANCE OF ORDER OF PAYMENT FOR MONTHLY AMORTIZATION FOR PASSBOOK HOLDER
  
• PROCESSING OF INDIVIDUAL TRANSFER CERTIFICATE OF TITLE (TCT)
  

About the office: The Cultural Affairs and Tourism Development Office is tasked to organize and implement activities/projects that enhance cultural awareness among the citizenry. The office plays a vital role in promoting tourism in the city. The office is also responsible for researching, analyzing, recording, reporting, and publishing of historical incidents, biography of heroes, and important persons and/or relics in the territorial jurisdiction of the City
of Mandaluyong.

MR. NOLAN V. ANGELES Head, Cultural Affairs and Tourism Department

SERVICES OFFERED:

• REQUEST FOR CITY SOUND SYSTEM
• REQUEST FOR CITY BAND
• REQUEST FOR THE USE OF CITY GYMNASIUM

About the office:

The City Engineering and Building Official’s Department initiates, reviews and recommends changes in policies and objectives, plans and programs, techniques, procedures and practices in infrastructure development and public works in general and enforce the provisions of the National Building Code of the Philippines (P.D. 1096) as well as the Implementing Rules and Regulations. The office also supervises and controls the construction, maintenance, improvement and repair of roads, bridges and other public works projects of the City and take charge of the processing of all Building Permit applications on the basis of land use and architectural, structural and geodetic (Line and Grade) sanitary and plumbing, electrical, mechanical and as well as other standard requirements, rules and regulations promulgated in accordance with the National Building Code a n d likewise issue work stop page order/discontinuance of occupying or use of any Building or structure if there are violations of the National Building Code of the Philippines.

ENGR. CRISANTO W. ROXAS Head, Civil Engineering and Building Official Department Services

SERVICES OFFERED:

• ISSUANCE OF BUILDING PERMIT
• ISSUANCE OF OCCUPANCY PERMIT
• ISSUANCE OF DEMOLITION PERMIT
• ISSUANCE OF SIGNAGE PERMIT
• ISSUANCE OF ELECTRICAL PERMIT
• ISSUANCE OF MECHANICAL PERMIT
• ISSUANCE OF EXCAVATION PERMIT

About the office: This City Disaster Risk Reduction and Management Office (CDRRMO) is the executive arm of the City Disaster Risk Reduction and Management Council and operate under the Office of the City Mayor responsible in setting the direction, development, implementation and coordination disaster management programs within the City and organizing and, training and directly supervising all city/local emergency response teams and the Accredited Community Disaster Volunteers (ACDVs).

The CDRRMO has four (4) sections: (a) Office of the DRRM Office; (b) Office of Administrative and Training; (c) Office Research and Planning; and (d) Office of Operations and Warning.

There are two (2) units under the Operations and Warning Section:

(a) Communications, Command and Control Center; and the

(b) Rescue and Emergency Medical Service Units.

MR. ROALD ARCANGEL Head, City Disaster Risk Reduction Management Office

SERVICES OFFERED:

• REQUEST FOR RISK MAPS AND OTHER RELATED DOCUMENTS
• REQUEST FOR CERTIFICATE OF COMPLIANCE FOR EVENT EMERGENCY CONTINGENCY PLAN
  
• REQUEST FOR CCTV FOOTAGES

About the office:
The Department of Public Order and Safety (DPOS) is committed to the establishment of a highly dedicated, fully motivated and dynamically organized Peace and Order Unit, supported by a responsive community, and dedicated to the attainment of a peaceful and orderly City of Mandaluyong.

The DPOS commits to enforce all laws in order to prevent and control crimes and public disturbances, such that peace and order is maintained at all
times and public safety is always ensured in the entire City of Mandaluyong.

MR. ROBERT G. GATCHALIAN Head, Public Order and Safety

SERVICES OFFERED:

• ISSUANCE OF MAYOR’S PERMIT FOR SECURITY AGENCIES, SECURITY GUARDS AND PRIVATE WATCHMEN
  

About the office: The office is solely vested with the power to enforce and implement the Traffic Ordinance and related Ordinances and other traffic management plans and programs. It functions mainly as the Redemption Office of Ordinance Violation Receipts issued by the traffic enforcers and other enforcement units. It also has administrative supervision of overall enforcers of the different operation units – ASTF, ASEU, TRO, TEG and ASBU – and imposes disciplinary sanctions for improper or irregular apprehensions of enforcers.

Finally, the TPMO also has special operational function to combat colorum vehicles and other ordinance violations of public utility drivers and transport groups.

MR. ALEX I. SANTOS Head, City Traffic and Parking Management Department

SERVICES OFFERED:

• REDEMPTION PROCEDURE
• TOWING PROCEDURE
• ADJUDICATION PROCEDURE

About the office: The Office of the City Treasurer takes custody of local government funds and such other funds entrusted by law. The office is tasked with the proper management of public finance and the inspection of establishments within the jurisdiction of the city in relation to the implementation of tax
ordinances apart from maintaining and updating the tax information system of the City. The Taxes and Fees Division is entrusted to be the collector of the Office of the City Treasurer.

MS. CORAZON DE GUZMAN Head, City Treasurer Department

SERVICES OFFERED:

• ISSUANCE OF COMMUNITY TAX CERTIFICATE
• PAYMENTS OF OTHER DEPARTMENTS’ SERVICES AND ISSUANCE OF CORPORATE RESIDENCE CERTIFICATES
  
• PAYMENT OF BUSINESS PERMITS, CIVIL REGISTRY CERIFICATES, MAYOR’S WORKING PERMIT, AMUSEMENT TAX AND BMBE
  
• PAYMENT OF REAL PROPERTY TAX
• PAYMENTS FOR TRAFFIC AND PARKING VIOLATIONS

CHERRY LYNN PABLO-SANTOS Officer-in-Charge, City Barangay Affairs and Community Services Department

SERVICES OFFERED:

• ASSISTANCE FOR REGULAR BANTAY BAYAN MEMBERS

About the office: The City Environmental Management Department (CEMD) is committed to the enhancement of Ecological Balance of the community through sustainable environmental management systems and facilities for the protection, preservation and conservation of environment and development of Solid Waste Management measures.

MR. EMMANUEL P. OBLEA JR. Head, City Environmental Management Department

SERVICES OFFERED:

• SPECIAL COLLECTION OF WASTE (EXCLUSIVE ONLY FOR DOMESTIC AND YARD WASTE), PURSUANT TO SECTION 44, CITY ODINANCE NO. 668, S-2017
  

About the office: The Solid Waste Management Office was given the task to consolidate and monitor the barangays to conduct their Sabado Linis every week. Barangay secretaries/their duly representative shall fill up the clean-up form and submit it to the Solid Waste Management office to consolidate and the office will submit the summary report to the DILG office.

MR. EMMANUEL P. OBLEA JR. Head, City Environmental Management Department

SERVICES OFFERED:

• Submission of Clean-up Report

About the office: The City Educational Program Executive Committee or the CEPEC was organized by Mayor Benjamin S. Abalos, Sr. in 1996 to handle and act as the policy making body for the City of Mandaluyong Collegiate Scholarship Program. Mayor Benhur Abalos decided to accommodate the average students in order to help them in pursuing collegiate education. It was then when the category of “grantee” started. Unlike the scholars, the recipients under grantee category has no stipend or allowance but no grade requirement. The grantee needs only to pass all the subjects he/she has taken to renew the scholarship grant.

MS. MELODY IMELDA U. TUBIG Head, Gender and Development Office

SERVICES OFFERED:

• APPLICATION/ADMISSION FOR NEW SCHOLARS/GRANTEES
• RENEWAL OF SCHOLARSHIP GRANTS
  • SCHOLARSHIP BENEFITS
  • FOR SCHOLARSHIP RETENTION
  • STATUS OF SCHOLARSHIP/GRANTS
  • TERMINATION

About the office: The office provides a continuing, coordinated and fully-integrated technical education and skills development policies, plans, and programs for the constituents. Awarded of the National Kabalikat Award by TESDA (back to back NCR Kabalikat Award) year 2013.

MS. MARIA MAJELLA G. TAMPINCO Head, Mandaluyong Manpower and Technical Vocational Training Center

SERVICES OFFERED:

(TO FOLLOW)

About the office: The Public Employment Service Office (PESO) is a non-fee charging multi-service provider established or accredited pursuant to Republic Act 8759 otherwise known as the PESO Act of 1999.

The office ensures the prompt, timely and efficient delivery of employment service and provision of information on other DOLE employment and self-employment programs in the city.

Provides employment and recruitment assistance, labor market information, career guidance and employment counseling and other DOLE programs.

MS. EMMA JAVIER Head, Public Employment Services Department

SERVICES OFFERED:

• AFFILIATION OF EMPLOYER
• REFERRAL AND PLACEMENT
• CAREER GUIDANCE AND EMPLOYMENT COACHING TO SCHOOLS
• LABOR MARKET INFORMATION (LABOR SUPPLY-DEMAND)

About the office: The office serves as the focal point of needs of the senior citizens in the city. The office also plans, implements, and monitors programs and activities as directed in the Republic Act 9994. The office serves as the focal point of needs of the senior citizens in the City. OSCA also takes the lead in the planning, implementing, and monitoring of programs and activities in line with the directives of Republic Act 9994 also known as the Expanded Senior Citizens Act of 2010.

MR. FRANCISCO O. ESTEBAN Head, Office for Senior Citizens Affairs

SERVICES OFFERED:

• For NEW applicant
• For Mortuary Assistance
• For Loss Senior Citizens ID
• For Social Pension
• For Birthday Gift
• For the use of Senior Citizens Center
• For Mandaleño Centenarians Incentives
• Free Theater Card for Senior Citizens Mandaleño
• Granting Monthly Allowance to Senior Citizens Association of every
  Barangay
• Issuance of Certification needed to Registered senior citizens in the City

About the office: The Persons With Disabilities Affairs Division (PDAD) was established in 1998 under City Ordinance 193 S. 1998. PDAD is the FIRST Local Government Office in the entire Philippines created that caters to the need of Persons With Disabilities (PWDs) and in accordance with the basic principle of the Magna Carta for Persons with Disabilities (Republic Act 9442), that the PWDs’ right must not be perceived as welfare services of the government. Our mission is to work with and for Persons With Disabilities addressing their rights to EDUCATION, HABILITATION and REHABILITATION, PLAY and LEISURE, FAMILY SUPPORT, HEALTH EQUAL OPPORTUNITY, and ACCESSIBILITY.

MS. WENNAH G. MARQUEZ Head, Person with Disabilities Affairs Division

SERVICES OFFERED:

• ISSUANCE OF THE NATIONAL PWD IDENTIFICATION CARD
  • (Pursuant to RA 9442, 20% Discount to Transportation, Medicine and Prime Commodities)
• REQUEST FOR ASSISTIVE DEVICES
  • (Standard and intermediate Wheelchairs, Crutches, Canes, White Canes and Walkers)
• REFERRALS
  • REQUEST FOR AUDIOLOGICAL OR HEARING TEST AND PSYCHOLOGICAL ASSESSMENT
• REQUEST FOR HEARING AID AND PROSTHESIS/ORTHOSIS

About the office: The local government of Mandaluyong City spearheaded the conceptualization and implementation of Project Therapy, Education and Assimilation of Children with Handicap (TEACH). This is a community-based rehabilitation program that directly benefits youth with disabilities residing in depressed areas. It is a joint project with the Rehabilitation and Empowerment of Adults and Children with Handicap (REACH) Foundation Inc., a non-stock non-profit organization based in Mandaluyong City. Mandaluyong CARES is a THERAPY and SPED TUTORIAL services for children with special needs rendered for FREE. This is staffed by licensed professionals, as well as interns from top universities in the Philippines. The center also provides FREE diagnostic services from the developmental pediatricians. The project emphasizes empowerment and transfer of knowledge by recruiting experts to teach essential competencies to lay people. Community Rehabilitation and Education Workers (CREW) and volunteer parents undergo rigorous training activities to enable them to assist in the implementation of therapy and educational programs. To ensure the quality of services, they work under the close supervision of licensed therapists and special education teachers.

JEANNE MARIE ANGELICA TAN NAHIAL Head, Project TEACH

SERVICES OFFERED:

• HOW TO AVAIL PROJECT T.E.A.C.H. SERVICES
  • Project T.E.A.C.H. offers free diagnostic, therapy and SPED tutorial services to eligible indigent CWDs residing in Mandaluyong City

About the office:
The Mandaluyong Anti-Drug Abuse Council (MADAC) was created under City Ordinance No. 293, S-2004 wherein it was mandated to serve as the highest
governing body relative to drug problems, plans, programs and various operations.

OBJECTIVE:

• To serve as a focal point through which various organizations and individuals work together cooperatively in the planning, implementation, and evaluation of programs.
• To implement education and prevention campaigns, as well as specific programs for the rehabilitation and after care of clients.
• To monitor and evaluate all existing plans, program and various anti-illegal drug operation, recommend measures necessary to improve and/or revamp the same.
• Formulate and implement new policies that are needed to improve and further enhance the performance of MADAC operations and programs implementation

MR. TRACY RHOY R. DOMINGO Head, Mandaluyong Anti-Drug Abuse Council

SERVICES OFFERED:

• REHABILITATION AND REFERRAL OF PERSONS WHO USED DRUGS (PWUDs)
  

• Burial Services ( Apartment Niches and Exclusive Lots)
• Cremation Service ( Fresh remains and Bones)
• Chapel for wake
• Burial of ash in Columbarium
• Exhumation
• Bone Crypt Storage
• Candelarium and adoration

• FUNERAL AND BURIAL SERVICES
  1. Burial Services (Apartment Niches and Exclusive Lots)
  2. Cremation Service (Fresh remains and Bones)
  3. Chapel for wake
  4. Burial of Ash in Columbarium
  5. Exhumation
  6. Bone Crypt Storage
  7. Candelarium and Adoration

About the office: The City Funeral Services is the answer in giving decent Burial but low cost and reasonable price for a funeral service to bonafide residents of Mandaluyong who cannot afford to pay a high cost funeral service. The office provides inexpensive, economical and very affordable funeral service to the constituents of Mandaluyong.

Funeral service such as pick- up of cadaver, embalming, preparation of the cadaver, set-up for the wake until to its final disposition to burial.

MR. LEANDRO NATIVIDAD Head, Funeral Services Office

SERVICES OFFERED:

• Fees:
  • Php 4,000.00
• Includes the following
  
  1. Pick up cadaver within the City only
  2. Embalming
  3. Preparation
  4. Chapel viewing for 3 days

About the office: Lingap Karunungan Center caters to the underprivileged sector of the city. Services included are therapy for persons with disabilities and special needs, facilities for children to play and have viewing sessions and computer services for research.

MR. PAOLO MARTIN L. TRINIDAD Administrator, Lingap Karunungan Center

SERVICES OFFERED:

• COMPUTER ROOM RESEARCH & ENCODING, FREE PRINTING
• LIBRARY & KIDDIE PLAYROOM

1. Conduct census from time to time with in the perimeter wall of Welfareville Compound.
2. Relocate informal settlers which were affected by the various project of the City Government of Mandaluyong with in Welfareville Compound.
3. Verify the construction/ repairs of residential dwelling if said construction/ repair activities has a necessary permit approved by this office.
4. Monitor the approved construction/repair permit of the informal settlers if approved permit is being followed as per request plan.
5. Acts as mediator if needed between the conflicting party, majority of which is overlapping dispute and overhang.

• ISSUES HOUSE REPAIR PERMIT
• HANDLES THE COMPLAINTS OF INFORMAL SETTLERS ON HOUSE CONFLICT
• ISSUES CERTIFICATION OF USE
• ASSIGNING OF LOTS FOR FIRE VICTIMS

About the office: The Urban Poor Affairs Office coordinates the speedy and smooth implementation of all programs, projects and various services of the
Government and Non- Government Organizations for the city informal settlers and poorest of the poor. Undertakes action program that will establish a community that will promote a high level of family moral and structure values, productivity and self–reliance.

The office establishes a community culture among urban poor communities/ depressed areas in order to promote a high level of family values, productivity and self reliance through access to employment, livelihood and job opportunities, Skill Trainings, Alternative Education and Social Protection.

MR. GERUNDIO A. BLANCO Head, Urban Poor Affairs Office

SERVICES OFFERED:

• CERTIFICATION/ACCREDITATION OF ASSOCIATION
• REQUEST FOR LIVELIHOOD ASSISTANCE
• REQUEST FOR CENSUS AND SURVEY AND VERIFICATION AND ORRGANIZING OF INFORMAL SETTLERS
  

About the office: The City Congressional Library archives the city’s most important documents ranging from historical, political, social and economic aspect of the City of Mandaluyong. It also houses updated periodicals, and other up-to-date chronicles of knowledge and informative data via the traditional reference cataloguing and cyber information facility.

MS. LORNA B. BULOS Head, Congressional Library Services

SERVICES OFFERED:

• Books and Reference Materials
• Internet Access

About the office: The Air Pollution Management Section-Anti-Smoke Belching Unit (ASBU) shall enforce the vehicle emission control standards fixed in the Ordinance No. 396,S2008. The Air Pollution Management Section-Anti-Smoke Belching Unit (ASBU) and its authorized deputies may conduct mobile emission testing anywhere in the City of Mandaluyong.

Any vehicle within the jurisdiction of Mandaluyong City which, in the opinion of the authorized deputies of the Office, is not compliant with the emission
standards set in the Ordinance may be apprehended and subjected to emission control test.

MR. FERNANDO S. OCAMPO Head, Air Pollution Management Section Anti-Smoke Belching Unit (ASBU)

SERVICES OFFERED:

• Release of Smoke Belching Vehicle Confiscated Plate/License of Driver
  

About the office: The office govern the administration, operation and maintenance of the Mandaluyong Public Market and the imposition and collection of Market rental fees for occupancy thereof.

MR. RANDY JOSEPH A. GARCIA Market Administrator, Market Operation Division

SERVICES OFFERED:

• MARKET STALL OCCUPANCY

About the office: The office was created to intensify apprehension and enforcement of the City Ordinances pertaining and related to violations committed by illegal vendors, sidewalk and street obstructions and other similar activities.

MR. WILFREDO A. REYES Head, Task Force Anti-Illegal Vending

SERVICES OFFERED:

• Submission of the Updated Citizen’s via electronic mail
  

About the office: The Task Force Anti-Vice is authorized to execute and enforce all existing laws and ordinances affecting the city, pursuant to EXECUTIVE ORDER NO. 96-02-01 of Mayor BENJAMIN C. ABALOS, JR.

MR. RIZALDY M. SALVADOR Head, Task Force Anti-Vice

SERVICES OFFERED:

• PROCESSING INDIVIDUAL MAYOR’S PERMIT FOR OCCUPATION
• FOR TRAFFIC VIOLATIONS
• FOR ORDINANCE VIOLATIONS

About the office:
(TO FOLLOW)

SUPT ALBERTO D DE BAGUIO City Fire Director, Bureau of Fire Protection

SERVICES OFFERED:

• FIRE SAFETY EVALUATION CLEARANCE (FSEC)
• FIRE SAFETY INSPECTION CERTIFICATE FOR OCCUPANCY (FSIC)
  
• FIRE SAFETY INSPECTION CERTIFICATE FOR NEW BUSINESS (FSIC)
  
• FIRE SAFETY INSPECTION CERTIFICATE FOR BUSINESS RENEWAL (FSIC)
  

About the office:
(TO FOLLOW)

MR. TEOODORO D. YANGCO JR. Head, City Ordinance Enforcement Division

SERVICES OFFERED:

• ISSUANCE OF ORDER OF PAYMENT / OVR

About the office: Mandaluyong City Gymnasium – Venue for Sports and Cultural activities. Accommodating Public and Private events. Any private/public groups or individual are allowed to use the facilities to any sports and cultural activities. Public offices are free to use the place while the private are charged in a very minimal fees.

MR. MANUEL DC. AMPAYA Head, Mandaluyong City Gymnasium

SERVICES OFFERED:

• Private per hour charge:
  • Sports event (Basketball/Volleyball) P300/hour
  • Use of Electronic Scoreboard P100/Game
  • Events like Cultural shows/concerts or Sports Fest P2000/event
• All fees must be paid to the City Treasurer’s Office.

About the office: The office process application for Motorized Tricycle Operator’s Permit (MTOP) prior to its submission, with proper recommendation, to the Office of the Mayor for appropriate action. Provided, however, that for motorized tricycle-for-hire, the Certificate of Public Convenience (CPC) shall have
been secured first.

The office also process all applications for Certificate of Public Convenience (CPC) and forward the same, together with all the requirements for its issuance to the City Tricycle Franchising Board and for appropriate action.

To strictly implement and enforce the provisions of this and other laws and ordinances relative to the operation of motorized tricycles in the City.

MR. SAMSON C. DIGMA Head, Tricycle Regulations Division

SERVICES OFFERED:

• ISSUANCE OF FRANCHISE
• ISSUANCE OF UTILITY PLATE
• ISSUANCE OF SPECIAL PERMIT FOR OUT-OF-LINE TRICYCLE
• ISSUANCE OF RELEASING OF IMPOUNDED TRICYCLE

About the office: This desk serves as a channel to entertain and/or address the public’s inquiries, concerns and grievance with the objectives to provide accurate information, proper guidance and assistance, prompt coordination and appropriate solution.

MR. ERNESTO E. VICTORINO Head, City Customer Service & Complaint Desk

SERVICES OFFERED:

• CITY GOVERNMENT SERVICE INQUIRIES
• COMPLAINTS HANDLING